Air Transat - Travel planning & updates

Air Transat is here to support you before your journey, at the airport, and throughout your stay. Have a great trip!

Explore the numerous benefits of the Air Transat app:

• Allow us to assist you at every stage

• Organize your travel with details about luggage, required documents, in-flight amenities, and more

• Receive important updates concerning your journey

• Easily access your boarding passes and travel papers

• Include in-flight services

• Monitor your flight status

• Make reservations for flights, vacation packages, and individual accommodations

Consistently access Transat information at select destinations in the South:

• Schedule for representatives

• Orientation session

• Duration of airport transfers

• Maintain communication with the Transat team at your location using our complimentary calling service*

*Free calls necessitate a WiFi connection; otherwise, regular data charges will apply.

About Air Transat

Founded in Montreal 37 years ago, Air Transat is a leading travel brand voted 2024 World's Best Leisure Airline by passengers at the Skytrax World Airline Awards. Its program offers access to international destinations, mainly in Europe, the Caribbean, the East coast of the U.S, South America and North Africa. Air Transat is recognized for its excellent customer service. By renewing its fleet with the most energy-efficient aircraft in their category, Air Transat is committed to a more sustainable travel industry. Based in Montreal with major hubs in YUL Montréal-Trudeau International Airport and Toronto Pearson Airport (YYZ), it has near 5,000 employees with a common purpose to bring people closer together. Air Transat is a business unit of Transat A.T. Inc.

Recent distinctions and awards

Named World’s Best Leisure Airline at the Skytrax World Airline Awards

Voted Best Leisure Airline of the Year, Best Economy Experience and Best Groups Department at the Agents’ Choice Awards presented by Baxter Travel Media

Voted Best Airline and Best Tour Operator at the Gala Uni-Vers organized by the Association des Agents de Voyages du Québec

Among Canada’s Best Employers and Best Employers for Diversity according to Forbes’s ranking

At Transat, we recognize the prime importance of the environment, host communities, cultural diversity, and our relations with our employees, clients and partners. That is why Transat adopted a corporate social responsibility policy in 2008. Air Transat is also committed to reducing its ecological footprint, and has adopted an environmental policy.

Air Transat voted World's Best Leisure Airline

Air Transat is pleased to announce that it has been named the World’s Best Leisure Airline for the sixth time at the 2024 Skytrax World Airline Awards.

“To be recognized again with this award is incredibly gratifying,” said Miguel Teixeira, Vice President, In-Flight Services & Customer Experience of Air Transat. “It reflects our commitment to providing our passengers with an outstanding travel experience and it speaks to the amazing enhancements we have recently made to our inflight product and service levels. Our team's tireless efforts to make customer satisfaction a priority ensure that we consistently meet and exceed the expectations of those who choose to fly with us.”

Annick Guérard, President and Chief Executive Officer of Transat, mentioned: “I am deeply grateful to our employees for their remarkable professionalism and dedication. Their contributions are at the heart of this significant achievement and winning this award for the sixth time underscores the extraordinary efforts of our team and their essential role in our continued success.”

“The success of Air Transat in winning this top accolade showcases the airlines top level service and travel experience for their customers,” added Edward Plaisted, Chief Executive Officer of Skytrax. “The achievement of winning this award for the sixth time solidifies their position as a market leader in the leisure airline industry and is a factor that Air Transat management and staff should be extremely proud of.”

The World’s Best Leisure Airline Award represents passenger satisfaction of the product and staff service standards that leisure airlines provide to customers onboard flights and at the airport.

Air Transat won this award in 2012, 2018, 2019, 2021, 2023 and now 2024, in addition to being voted North America’s Best Leisure Airline in 2022.

About the World Airline Awards

World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Airlines are ranked on over 60 different criteria, from check-in and boarding to staff service and seat comfort, cleanliness and in-flight entertainment. 

The awards are referred to by media around the world as “the Oscars of the aviation industry”. The customer survey operated from September 2023 to May 2024, and over 100 customer nationalities participated in the 2023/2024 survey with 21.42 million eligible entries counted in the results which covered over 350 airlines.