ALDImobile - Prepaid account management

The ALDImobile app is the smart way to manage your prepaid account while on the move!

You can access the following features:

- Check your account balance, view your credit expiry date, and see how much data you have left.

- Recharge instantly using a recharge card voucher from ALDI or your nominated credit card.

- View and update personal information such as your home address or email. You can also update your credit card details or set up auto-recharge.

To access this information, you will need your mobile number and account password.

The ALDImobile app is available for free, but data charges may apply for downloading it from the App Store. Standard data charges will be incurred when using the app through your ALDImobile service.

FAQ

What are porting/number transfer hours?

These are the times that mobile service providers are obliged to process mobile ports, they affect all mobile providers industry wide.

Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST).

Sundays and most national public holidays are not porting days which means that a mobile service provider is not obliged to process a port request, however, some ports may still be processed outside of the normal porting hours.

We cannot guarantee when your port will, or will not, take place.

It is quite possible that a mobile port that is submitted outside of these hours could still be processed so you should only submit an order to port your number to ALDImobile when you are ready for your service to move over.

How long will it take to activate my new service?

New number

If you’ve requested a new mobile number, your service should be activated approximately 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.

We'll send you an SMS and an email to let you know that your SIM card activation is complete, so put your new SIM card into your handset, copy over your contacts and wait for the SMS from us.

Transferring your number

If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to ‘porting hours’.

The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the ALDImobile network.

Please note: A loss of service on the day of port is normal. This happens when your old provider is sending the number to us and generally lasts around 2 hours.

Why is my SIM card delayed?

When you activate your ALDImobile SIM card, if you are requesting a new number (and not transferring an existing number) then it is usually activated in around 1 hour. It can sometimes take longer, and you may need to wait up to 4 hours.

There are some occasions where a SIM card activation can be delayed for much longer periods of time. This is a very rare occurrence and we apologise if you are one of the few people affected by a delay. Unfortunately the delay is due to an issue with the carrier and is outside of our control.

Please be assured that we do monitor all orders on a daily basis and we work with our carrier daily to have your SIM card activated as soon as possible, however these delays can sometimes last 7-10 days. We appreciate your patience whilst we work to have your SIM card activated and apologise for any inconvenience.

Can I transfer my number onto an active service?

If you’d like to transfer (port) your number to ALDImobile, you must do so when you activate your service.

If you have already activated your SIM card and you requested to receive a new number, we are not able to port your number onto that SIM card, you'll need to purchase a new one.