Alfa Telecom - Manage & track accounts

Experience the new Alfa mobile application by downloading it today! You will find all the familiar features you love, along with fresh enhancements wrapped in an updated design that simplifies the management and monitoring of multiple Alfa accounts, all from a single platform.

Regardless if you are a Prepaid, Postpaid, Business, Mobile Broadband, or Alfanet user, you can keep tabs on your usage, manage your services, pay your bills, recharge your line, and much more.

Handle multiple accounts:

Effortlessly switch between different Alfa accounts without needing to log in each time.

Monitor your usage:

Receive a snapshot of your consumption immediately upon opening the app.

Manage your services:

Oversee your current services and enroll in new ones while on the move.

Pay & Recharge:

Add funds using a credit card, a postpaid account, or via scratch cards.

Settle your bills and enable automatic bill payments.

Send credit transfers.

Review your bills:

Examine your current bill as well as past statements.

Send Free SMSs:

Enjoy 5 complimentary SMSs daily.

Locate Alfa Stores & distributors:

Discover the closest store and obtain directions, contact information, and hours of operation.

Get Support:

Chat live with our customer service representatives, offer suggestions, retrieve your line’s PUK, unblock codes, and report coverage issues by sharing your location.

This app is not affiliated with, sponsored by, or endorsed by Alfa Corporation, a United States-based provider of insurance and financial services, which includes Alfa Insurance and Alfa Financial.

What are the documents I need to bring in order to buy a new Alfa Postpaid , as well as to migrate my Prepaid line to a Postpaid one?

Please refer to the below to see what the required documents are for an Alfa Postpaid line.

For Lebanese:

One of the below original documents is accepted:

- Identity Card (Identity Card without a picture is not accepted)

- ID with old photos to get the ID along with a civil record (not older than 3 months)

- Valid Lebanese passport

For Foreigners:

One of the below original documents is accepted:

- Valid Passport showing entry visa or equivalent each as per his nationality

- Valid Residence Permit

How do I activate the Roaming and International services on my postpaid line?

Limited International Access

The Limited International Access enables subscribers to make international calls. Subscription is free of charge. The limited access is $16.67. After 3 months, the $16.67 limit can be changed to $26.67.

Unlimited International Access

This service allows you to make international calls for an unlimited amount (80% of your deposit).

To activate the Unlimited International Access, you must submit a bank guarantee or a deposit of $50, along with a direct debit from the bank as a method of payment. The international Letter of Guarantee subscription is free of charge and is activated within 24 hours.

Roaming

Subscription to the Roaming service is free of charge. To Subscribe you must submit a deposit of $300 or a letter of guarantee.

N.B: The deposit and the letter of guarantee are mandatory even if you have an active direct debit for the last 6 months with no bill incidents.

Make sure that we have an agreement with the country you are visiting.

SMS Roaming

Subscription is free of charge. Be sure that we have an agreement with the country you are visiting.

SMS roaming is activated by default on all postpaid users’ lines.

Regional Roaming

Subscription is free of charge.

Requirements:

Letter of Guarantee or deposit for an amount of $300/line

Automatic withdrawal

What are Mobile Internet tips?

To benefit from Mobile Internet service, you need to check the settings the first time you subscribe, CLICK HERE

Validity

- For prepaid: The Mobile internet bundle subscription will be automatically renewed every 30 days for the 1 month validity bundles. If you don’t have enough credit and your line is in retention period (6th day), your service subscription will be automatically cancelled.

- For postpaid: Your mobile Internet bundle will be charged from the activation date and the MBs you will receive will be proportional to the duration from activation till bill cycle date.

SMS notifications

- For prepaid: SMS Notifications will be sent upon reaching 50%, 80% and 100% of the allocated MBs.

- For postpaid: SMS Notifications will be sent upon reaching 50%, 80% and 100% of the allocated MBs except for first subscription or instant bundle renewal only 100% consumption SMS will be received.

Once you consume your total bundle, five Alert messages for Extra Megabytes will be sent, but you will not receive any SMS notification after the "Last Alert" notification message

Renew or Modify

- For prepaid:

If you choose to modify your data bundle subscription, the new subscription will be effective on the renewal date.

If you consume your total bundle, you can instantly renew the same, higher or a lower bundle.

You can activate automatic data renewal to avoid using extra MBs and perform instant renewal for the same active bundle automatically once the MBs are totally consumed.

- For postpaid:

If you choose to modify your data bundle subscription, the new subscription will be effective immediately.

If you consume your total bundle, you can instantly renew the same, higher or a lower bundle.

You can activate automatic data renewal to avoid using extra MBs and perform instant renewal for the same active bundle automatically once the MBs are totally consumed.