Aosom - Shopping & Home Decor

Aosom offers an exceptional shopping experience! You can download the Aosom app to explore a vast range of products, from indoor furniture for your living spaces to outdoor furnishings, gardening essentials, office decor, household items, pet supplies, fitness equipment, and much more. This ensures that you will find the home and outdoor products you need without exceeding your budget. Enjoy great deals and the convenience of online shopping, all accessible at your fingertips.

FAQ

After I place my order, how long until it arrives?

Our average ETA is currently 24 hours warehouse processing time to ship + 3-7 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

Please note that Monarch Specialties brand product delivery times are also delayed, the current ETA for Monarch products is 1-2 days warehouse processing time + 5-10 business days after shipped

Tracking is not showing any movement for my order, what does this mean?

Shipping carriers are experiencing surge demand in the US due to high demand and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

What shipping carriers do you use?

Fedex, UPS, and USPS.

Do you offer expedited shipping options?

We have over 5 warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-7 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

What happens if I cancel my order?

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

EXPLORE OUR EXCLUSIVE BRANDS

Outsunny invites you to revamp your backyard with stylish and affordable outdoor furniture or elevate your vacation with cozy home essentials. HomCom provides chic and practical furniture and decor for both your living areas and workspaces. Boost your home improvement initiatives with our curated selection, ensuring every room benefits from top-quality furnishings and decorations. Pawhut delivers innovative solutions for pet and livestock care, helping to create a comfortable and secure environment for your animals. Soozier promotes a healthier lifestyle through its growing fitness and wellness offerings, ideal for establishing a home gym. Qaba keeps children entertained with a variety of engaging toys, ensuring safe and fun experiences for the entire family with durable play furniture.

HOME AR

The Augmented Reality (AR) feature within the Aosom app revolutionizes how you approach home furnishing by allowing you to visualize how furniture and decor will look in your space before making a purchase, ensuring the right fit and style with ease.

SAVE MONEY EVERYDAY

Stay updated on the latest in-app promotions, deals, and special coupons by enabling notifications. This feature guarantees you receive the best prices on a vast array of products, adding excitement and budget-friendliness to your shopping experience.

HOME DELIVERY

Your purchases are conveniently delivered straight to your door with FREE SHIPPING, providing comfort, safety, and confidence from the moment you order until your items arrive.

EASY PAY

In addition to secure encrypted credit/debit card transactions, we also offer various other convenient payment methods, including PayPal, Amazon Pay, and Afterpay (which allows for buy now, pay later financing).

WARRANTY GUARANTEE

When you buy any of our quality products, you benefit from the reassurance of a full one-year warranty. Some items may have even longer warranties covering specific components (these vary by product, so check individual product information). Please note some limitations and exceptions may apply.

We are continuously striving to enhance and develop our app. If you have any suggestions for improvements, feel free to reach out to us anytime.