Arlo Secure - Home security monitoring

With Arlo Secure, your home security will be as tough as an alligator wrestling a grizzly bear – and just as wild! So buckle up and get ready for a security system that's more exciting than a roller coaster ride down Route 66. Experience the future of home security with us – it's time to unleash the beast!

Discover Arlo Secure

Safeguard all your belongings with Arlo's acclaimed intelligent home protection system, including video doorbells, cameras, and floodlights. With one convenient app, monitor your home security from anywhere to ensure comprehensive protection for both the interior and exterior of your home. Fine-tune your whole home surveillance camera setup with the Arlo Secure App. Handle multiple locations simultaneously and swiftly activate or deactivate your system with a single tap in various modes.

Benefit from continuous protection with 24/7 Live Security Experts who will supervise your home, eliminating the need for you to do so, or utilize the one-tap Emergency Response for swift police, fire, or medical assistance at your residence. Easily tailor your security by defining activity zones to minimize unnecessary notifications and establish schedules for arming or disarming your system.

By acquiring an Arlo Secure plan along with an Arlo camera, doorbell, or floodlight camera, you can also access 30 days of footage and overlooked event details to review past occurrences. Receive alerts informing you about any person, package, vehicle, or animal detected through advanced AI Object Detection.

Features

--Advanced Home Protection

Enhance your home security measures with cutting-edge tools and functionalities in our security camera application. Personalize your home security system using the Arlo Secure App; manage multiple locations simultaneously, arm and disarm your system according to your customized schedules, review missed event details via Feeds, and control your entire smart home security system through a single application.

--Centralized Management of Home Security

Stay informed about your home's status and conveniently manage your security arrangements in one central location with a personalized Dashboard. Watch recorded event videos, arm or disarm your security system, and access Emergency Response directly from your smartphone.

--Important Notes:

* Emergency Response (exclusive to the United States), Object Detection, and Video History necessitate an Arlo Secure premium subscription after the trial period.

** The Activity Zones functionality varies based on the camera model and requires an Arlo Secure premium subscription after the trial period.

Help Articles

My Arlo camera is offline; how can I troubleshoot it? - Arlo Secure 4.0

This article applies to:

VMB3000  VMB3010  VMB3500  VMB4000  VMB4500  VMB4540  VMB5000  VMC4040P  AVD1001  FB1001  VMC2030  VMC2020  AVD2001  VMC2032  VMC4041P  VMC4050P  VMC5040  VML2030  VMC2050  VMC3050  VMC2052  VMC3052  VMC2060  VMC3060  AVD3001  AVD4001  VMC2040  VMC4060P  VMC3030  VMC3040  VMC3040S  VMC4030  VMC4030P 

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: My Arlo camera is offline; how can I troubleshoot it?

If your camera will not connect to the Internet during setup, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router?

If your Arlo camera or device was working before and now it is offline, follow the troubleshooting steps below.

Is your Arlo device receiving power?

If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).

The Arlo Secure App lets you know if your battery is low.

If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure, and that the outlet or solar panel is receiving power.

We recommend you only use Arlo cable accessories that are compatible with your Arlo product.

Avoid using third-party charging cables.

Use the Arlo Wi-Fi troubleshooting tool.

To use the Arlo Wi-Fi Troubleshooting Tool, visit: How do I use the Arlo Wi-Fi Troubleshooting Tool to diagnose issues with my network or installation?

Turn your Arlo device off and on.

If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.

If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

Is your router, Arlo SmartHub, or Arlo Base Station connected to the Internet?

Wi-Fi router:

If other devices connected to the same network are also having issues, your Wi-Fi router may not be connected to the Internet. 

If your router is not connected to the Internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.

If your router still does not connect to the Internet, contact your internet service provider (ISP).

Arlo SmartHub or Arlo Base Station:

Check the status of your Arlo SmartHub or Base Station. If your Arlo SmartHub or Arlo Base Station is offline, visit: My Arlo SmartHub or Base Station is offline; how can I troubleshoot it?

Is your Arlo device in range of your Wi-Fi router, Arlo SmartHub, or Arlo Base Station?

Move the camera closer to the Wi-Fi router, Arlo SmartHub or Base Station.

To learn more about camera placement best practices, visit: Arlo Camera Placement Tips

Is your Arlo device connected to the correct Wi-Fi network?

If your have recently moved your Arlo camera to a location with a different Wi-Fi network, visit: How do I change the Wi-Fi network that my Arlo device is connected to?

Is there Wi-Fi signal interference?

If you have recently installed another Wi-Fi network, try unplugging the new router to check if it is causing interference.

Are you using an Arlo Pro 5S Camera connected to an Arlo Home Security System with SecureLink?

If your Arlo Pro 5S Camera is offline when connected with SecureLink to my Arlo Home Security System, visit: My Arlo Pro 5S Camera is offline when connected with SecureLink to my Arlo Home Security System, how do I troubleshoot it?

Is your camera too hot or too cold?

If your outdoor camera is too hot or cold, the Arlo Secure App displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.

For more information, visit:

How do I keep my Arlo batteries charged in cold weather?

Are Arlo cameras weatherproof?

Check Arlo service status.

Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.

Perform a factory reset on your device.

If you tried all the above options, and the Arlo Secure App still shows that your device is offline, remove your device from the Arlo Secure App, factory reset the Arlo device, and reinstall it to your account.

For more information, visit:

How do I remove a device from my Arlo account?

How to factory reset Arlo devices

Last Updated:06/28/2024 | Article ID: 000062923