Australia Post - Parcel tracking tool

The AusPost app enables you to effortlessly track and handle your packages on your smart device securely. 

Download the app for access to the following features:

• Trusted notifications – Receive instant, legitimate, and trusted notifications.

• Automatic parcel tracking – Eligible parcels will automatically appear in your track list if matched to your account - no need to add tracking numbers.

• Track and manage parcels – Easily track and manage all your parcels in one place without checking emails.

• Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible).

• Proof of delivery – View photos of where your parcel is left (if eligible).

• 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery.

• Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office.

• Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).

• Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

Terms and conditions apply.

The AusPost app offers various services to facilitate sending and receiving parcels, including:

• Manage your notification preferences

• Easy access to your MyPost and MyPost Business account

• Pay eligible bills with PostBill Pay

• Find Post Office locations, opening times, and postcodes

Moreover, AusPost also provides a watch app compatible with Wear OS, syncing with our phone app. With the watch app, you can receive tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

FAQ

How do I know when I can pick up an item that's waiting to be collected at a Post Office?

If you've got an item waiting to be collected from the Post Office, we'll let you know with an email, app or SMS notification (if we have your contact details).

The notification will include:

- the date and time from when your item will be available

- the opening hours of the Post Office

Tracking

If your item was sent using one of our trackable services and you’ve got your tracking number handy, you’ll also be able to track your item online to see where and when it’s ready for collection.

How do I manage the tracking notifications Australia Post sends?

To update the email & SMS notifications we send:

1. log in to your MyPost account on desktop or mobile 

2. choose Manage account, 

3. select Preferences > Delivery notifications

4. select the notifications that you’re most interested in, and deselect any you don’t want to receive

If you have the AusPost app, simply open the app, tap the Account icon, then choose Notification preferences from the menu, and adjust the settings accordingly.

If you choose to not have an account and wish to opt out of all notifications from Australia Post, we won’t be able to send critical notifications about your deliveries. Contact our customer centre on 13 13 18 so we can inform you and ensure you’re fully aware of the impact this may have. For security reasons, we will verify your email address and/or SMS details. 

What does 'awaiting collection' mean when tracking my item?

'Awaiting collection' means your parcel is ready for you to pick up from a Post Office, PO Box or Parcel Locker.

We’ll send you an email, app or SMS notification to let you know where and when you can collect it.

When collecting your item, make sure you bring suitable ID with you.

Where can I find my tracking number?

Where you can find your tracking number, or article ID, depends on what service was used to send your item and how it was posted.

For senders:

- If your item was posted over the counter at a Post Office

then in many cases your tracking number, or article ID, can be found on the receipt provided.

- If your item was sent using one of our tracked services such as prepaid satchels

your tracking number can be found on the barcode on your item, and/or on the removable sticker.

For receivers:

- If you're expecting delivery of an item and the sender has given us your email address

we'll send you emails to let you know your tracking number and the progress of your item as part of our free Track Advice service.

- If you've ordered an item online

the sender may have included the tracking number, or article ID, on your order confirmation or invoice.