배달요기요 - Food delivery service

Introduction of this app:

- Yogiyo Discount Ranking

Receive up to 30% discount on popular menus in real-time on a first-come, first-served basis!

- Free Delivery Membership Yogi PassX

Enjoy free delivery benefits all month long for only 2,900 won per month!

- Just Right! AI Personalized Recommendations

We recommend custom stores and menus based on your order history.

- Daily overflowing discount benefits

Experience various discount benefits available only on Yogiyo.

- The smartest value delivery

Order smartly according to the ordering situation.

- Freshness delivered right away, Yomart

From selected fresh groceries to daily necessities, they arrive exactly when needed!

- Easily pack from nearby locations

Order at your convenience and pick up at your desired time.

About 배달요기요 Point 

[Point Accumulation]

    ① When a member participates in a mission or marketing activity or reward-based advertisement specified on the service screen and event screen within the 배달요기요 application, a certain amount of points will be accumulated accordingly.

    ② Points awarded for participating in a reward-based advertisement are mostly paid immediately after participating in the advertisement, and some advertisements may be accumulated after a certain period of time depending on the advertisement campaign.

    ③ If a system error, manipulation, or other abuse cases are discovered, points may be deducted at a later date.

    ④ Members must accurately enter information according to the payment conditions of the 'reward' provided, and if the reward payment conditions are not met due to the member's fault, such as entering incorrect information or leaving the service before the payment conditions are met, the company is not obligated to pay the reward. ⑤ Details regarding reward payment type points not described in this operating policy are subject to the individual terms of use for each point.

[Use of Points]

    ① When accumulated points are 1 won or more, they can be used like cash through in-app payments (excluding on-site payments) in units of 1 won.

    ② There are no restrictions on the number of times points can be used per day or the maximum amount used. In addition, points alone can be used for payment in full, and points can be used in combination with coupons. If an order using points is canceled, the entire amount of points used will be re-accumulated.

    ③ When a member uses points, points with the earliest expiration date are deducted first.

    ④ Points cannot be transferred and cannot be converted to cash or refunded.

Article 4 [Cancellation of Point Use and Expiration Period]

    ① If an order using points is canceled, the entire amount of points used will be re-accumulated.

    ② The expiration date of accumulated points is 180 days from the date of point accumulation, and points that have expired will automatically expire. The company will notify you of the expiration of points within the mobile application 30 days prior to expiration, and may additionally provide information on the expiration of accumulated points via the user's personal email, etc.

    ③ Members can check the accumulated points and their respective expiration dates on My Page.

    ④ The expiration date of points cannot be extended.

    ⑤ If you withdraw from membership, all points accumulated after 90 days from the withdrawal date will be forfeited, and if your account is restored within 90 days, points with remaining expiration dates will be restored together.

You may want to know:

1. Delivery is significantly delayed. What should I do?

You can quickly confirm by contacting the store you ordered from.

배달요기요 App Order History → Select the store name of the order that needs to be processed → You can call the store directly from the information.

If you have difficulty calling the store directly, please contact us through 배달요기요 App → Order History → Chat at the bottom. 

2. I want to change or cancel the menu I ordered.

You can quickly process it by contacting the store you ordered from.

배달요기요App Order History → Click on the store thumbnail or store name to go to the store details screen → You can call the store directly from the information.

Please understand that if delivery has started or if the ordered menu is food and cooking has started, it may be difficult to change or cancel the order.

If you have difficulty calling the store directly, please contact the 배달요기요 App → Order History → Consultation Chat at the bottom to change the order.

To cancel the order, please call [배달요기요 Customer Center: 1661-5270 → 1 → 1] and leave the order number. We will process it quickly.

3. How can I know if my order was successful?

When your order is complete, you will be notified of the delivery time via push notification.

You can also check the order reception result and menu in 배달요기요 App → Order History.

※If you do not agree to receive push notifications, notifications will not be sent. You can check whether the setting is set through 배달요기요 App → My 배달요기요 → Settings → Push Notifications.

4. When authenticating yourself, it says that you already have an account that has been authenticated.

This message appears when your information has already been authenticated for another account.

If you want to use an account that you have previously authenticated, you can use the 배달요기요 service by clicking the [Login] button on the screen to log in with the authenticated account.

If you do not remember your ID and password, you can log in by using Find ID/Find Password on the login screen.

If you want to use an account that you are currently logged in with, you can change your authentication by clicking the [Change Authentication] button at the bottom of the screen.

Depending on the status of the account you have previously authenticated, it may be difficult to authenticate with a new account.

    ● If you are using 1-second payment on Yogi, go to My 배달요기요 → Manage 1-second payment on Yogi → Cancel 1-second payment on Yogi from the account you have previously authenticated, and then use a new account. 

    ● If there is a remaining amount on the gift certificate, please use up all the gift certificate amount through an order from the previously verified account or check if a refund is possible through the Joyful Customer Center (1661-8191).

For additional inquiries, please contact us through the 배달요기요 app → My 배달요기요 → Customer Satisfaction Center → KakaoTalk 1:1 Inquiry.

5. What is the difference between Yogi Pass and Yogi Pass X?

Yogi Pass is a subscription service that provides discount coupons that are automatically applied when ordering.

It provides benefits such as 2 times of 5,000 won delivery discount, 10 times of 2,000 won delivery discount, and unlimited 1,000 won packaging discount.

Yogi Pass X is a subscription service that provides 'free delivery' benefits without limit on the number of times at the target store.

If you want to know more about Yogiyo:

Instagram ID: yogiyo_official

If you encounter problems or errors while using the app

please leave an inquiry in-app or contact the Yogiyo customer center.

When leaving feedback solely in reviews, it becomes difficult to accurately address issues promptly.

Yogiyo app accesses the necessary items for the service in accordance with the Information Communications Network Act as follows:

Optional Access Rights

- Location information: Search for delivery restaurants by verifying current location

- SMS: Membership registration and automatic SMS authentication

- Photos/Camera: Attach photos for photo reviews

- Phone: Place delivery orders through phone calls

- Storage: Save photo reviews

- Contacts: Retrieve contacts when gifting

Allowance is required for optional access rights when using these features, but service use outside of these permissions is still possible.

Developer Contact: Majesta City Tower 2, 38 Gil12, Seocho-daero, Seocho-gu, Seoul, The Great Imaginary Scenario, Inc. (1661-5270) (support@yogiyo.co.kr)