BSNL Selfcare - Manage BSNL account

Dear BSNL clients, the eagerly awaited arrival of the My BSNL App 2.0 is finally here!!! 😊

Now you can effortlessly control all BSNL Mobile & Landline/FTTH services with just a tap.

BSNL merges My BSNL App features into BSNL Selfcare App for a seamless experience

State-owned telecom service provider Bharat Sanchar Nigam Limited (BSNL) is merging its My BSNL App features into the BSNL Selfcare App. This merger is aimed to provide a more unified and seamless experience to BSNL customers.

Customers of My BSNL App are being notified of this change through a pop-up message on their app, which states, “Dear Customers, we’re merging My BSNL App features into the BSNL Selfcare app for a smoother experience. Download the BSNL Selfcare app now to access all your services in one place!”

For the unaware, the BSNL Selfcare App allows BSNL customers to manage their prepaid, postpaid, landline, and fiber-to-the-home (FTTH) services. The app provides dashboards that show usage statistics to allow users to monitor their data usage. Furthermore, it simplifies the process of bill payments and mobile recharges. Users can also add any BSNL Mobile & Landline/FTTH number of their friends and family to their account and manage its transactions. In addition, the app alerts users on the expiry of user’s active plan.

SIGN UP GUIDE (Website)

Existing WSC User 

    Existing WSC users need to register again with new self care portal with their username and landline

number. 

    Enter the Username and Captcha and click Next. Registration page appears where WSC user

can register.

    Provide the following Account details: 

        o Existing Username (Username will auto populate) 

        o Enter Landline Number (in form of STD code and number) 

        o Password: Enter correct WSC password

    Provide the following Contact details like email id and mobile number.

    Enter a 4 digit OTP received on registered mobile number entered in self care during sign up. 

        1. Click Resend OTP to receive the OTP again, if required. 

        2. Error message will be displayed if OTP is invalid or expired

    Click Submit. A verification link is sent to the email id used to sign up. After successful

verification of email id, user is able to log on to the self care application through that email id. 

New Users 

    Click on Sign up for new users sign up

    User needs to enter Name, Email id, Confirm email id, Mobile Number, Captcha, Telecom circle

and click on “Next” button.

    After clicking on “Next”. A four digit OTP is sent to the mobile number entered during sign up. 

    Enter the OTP received in the OTP field 

    Click Resend OTP to receive the OTP again.

    Enter Password. Provide a strong password as per password policy (that is, password should be

minimum eight characters and should contain alphanumeric characters). 

    Enter password in the Confirm Password field. Ensure that the password entered matches with

the password entered in the Password field.

    Click Submit. A verification link is sent to the user’s email id. After successful verification of email

id, user is able to log on to the CWSC application through that email id.

The app’s revamped user interface aims to give you complete control with these amazing features:

- Engaging dashboards displaying usage statistics.

- Instant Recharge / Top-up for prepaid mobiles with personalized best plan recommendations

- Simplified Postpaid & Landline/FTTH bill payments: check total bill amount, outstanding balance, and unbilled usage

- Account management: link your friends' and family's BSNL numbers to your account for seamless transactions.

- Stay informed with alerts on your active plan/pack expiration

Stay tuned for exciting updates in upcoming versions of the app.