Chaldal - Grocery shopping made easy

With a primary goal of saving both money and time, Chaldal strives to simplify the daily shopping experience by eliminating the need for individuals to spend excessive amounts of precious resources on acquiring essentials regularly. By offering a convenient solution, we aim to streamline people's routines so that they can manage their daily tasks without the hassle of frequent trips to supermarkets or markets.

FAQs:

Q. How can I contact you? 

A. You can always call 16710 or mail us at support@chaldal.com. 

Q. What are your delivery hours? 

A. We deliver from 7.30 am to 11 pm every day. You can choose from available slots to find something that is convenient for you. 

Q. How do I know when my order is here? 

A. A Chaldal representative will call you as soon as they are at your house to let you know about your delivery. 

Q. How do I pay? 

A. We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Chaldal representatives should always carry enough change. 

Q. Do you serve my area? 

A. We are currently serving in the city of Dhaka, Chattogram & Jashore in Bangladesh.

Q. I can’t find the product I am looking for. What do I do? 

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us of your requirement. You can also call 16710 or mail us at support@chaldal.com to add an item to our inventory. 

Q. My order is wrong. What do I do? 

A. Please Immediately call 16710 and let us know the problem. 

Q. What if the item is out of stock? 

A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we are unable to source it, we will send you Push Notification to inform you. 

Q. What happens during a hartal? 

A. We work during hartals. That’s how dedicated we are. 

Q. Why should we buy from you when I have a store nearby? 

A. Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us. 

Q. What about the prices? 

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

Achievement

In 2020 Chaldal was announced as the best e-commerce company of the year at Digital World 2020 for serving its customers loyally during the COVID-19 crisis. It was ranked ninth in the world's best 500 startups in 2015. The ranking was produced by Forbes Magazine's startup assister ‘Y Combinator’. It has also received The Daily Star E-Business Of The Year 2017. Its name comes up in FT/IFC Transformation Business Award 2018.

Recognizing the impact that minimal assistance with everyday grocery needs can have on enhancing lifestyles, Chaldal has emerged as the largest online grocery platform in Bangladesh. Established in 2013, our relentless efforts have been dedicated to enhancing our delivery services. Positioned strategically in key cities like Dhaka, Chattogram, Rajshahi, Khulna, and Sylhet, our warehouses facilitate a swift 30-minute delivery service. We prioritize quality assurance by directly sourcing products from farmers, manufacturers, and importers. Leveraging automated warehouse management has significantly reduced processing times, while our sophisticated system architecture allows us to monitor each order meticulously - from placement to delivery.