Converge GoFiber! - Fiber Internet Management & Support

With the GoFiber App, accessing Converge services has never been easier:

SIMPLE APPLICATION

Verify service availability in your area – The GoFiber App allows you to confirm whether your location is covered by our services. Just enter the required details, including your specific address, to check for service eligibility.

Complete the application form – Filling out the necessary information to start your application is quick and straightforward, thanks to the intuitive design of the app.

Select plans and extras that fit your needs – Explore a range of plans tailored to your requirements and consider additional options that can significantly improve your fiber internet experience.

Upload documents to provide needed information – Easily submit required files to advance your application, then verify your provided email to finalize the process.

TRACK YOUR APPLICATION STATUS

Quickly view your application status by entering your reference number. The app will inform you of any outstanding documents you need to submit or confirm if everything is ready for your connection.

COMPARE PLANS

Effortlessly contrast different plans to assist you in concluding your preferences and selecting what suits your online activities best.

Our Offerings:

FiberX

Time of Day – Day

Time of Day – Night

EASY ONLINE PAYMENT

Convenient payment options – Enter your Converge account number to check your balance and initiate a fast payment process.

View your bill - Access a detailed overview of what you owe, along with your Statement of Accounts which can be downloaded or viewed within the app. You can see all billing details—including plan name, due date, previous balance, current charges, total amount due, billing period—all on one page.

SUBMIT TICKET FOR YOUR REQUEST

Your satisfaction is our priority; therefore, creating a ticket for any concerns regarding your plan, connection speed, payments, or technical assistance is simple.

MOBILE DASHBOARD

With easy access to the mobile dashboard, you can quickly review the following:

Device Monitoring – Check how many devices are connected to your modem.

Modem Temperature – Monitor if your modem is within its ideal temperature range for optimal performance.

Signal Strength – View whether your modem is receiving adequate signal strength for stable connectivity.

Billing History - Get a detailed summary of your amounts due and previous payments for your records.

Request Tickets – Easily create a ticket for any issue that may occur. You can also keep track of the status and details related to your tickets.

Service Outage Notification – The GoFiber App will promptly inform you if there are outages in your vicinity, providing specific details about the situation.

Store Locator – Quickly find nearby Converge stores using the store locator feature. Simply choose a region, and the app will show you the complete store addresses and information.

ASSISTANCE & SUPPORT

Account Reference Guide – A brief manual on how to apply for a Converge internet package.

Troubleshooting – A comprehensive guide for resolving issues related to modem indicators, network interruptions, and slow connectivity.

Getting Started – A useful resource outlining the initial steps to apply for Converge internet, including the procedure, service areas, and required documentation.

Payment and Billing – Guidance on effectively processing, updating, and settling your invoice.

Company Information – An overview of our operations and offerings through our official channel.

Assistive Resources – Instructions on managing your WIFI password, upgrading your plan, and insights on additional services.

Discover the benefits of pure end-to-end fiber internet from Converge!

‘Yan ang Internet!

Are your plans affordable?

Converge takes pride in being able to offer the most affordable and the best value-for-money high speed fiber internet plans in the market.

For instance, our fiber for home product, Converge Fiber X starts at only P1500 with a whopping 25 mbps. Compared to other telco products, that is great value for your money!

Where can I take advantage of Converge Fiber Internet?

Converge made sure that you can enjoy premium fiber internet connectivity wherever you are. Be it at home (Converge Fiber X & Fiber Xtreme), in your small business (Converge FlexiBiz) or in your big corporations (Converge Enterprise).

What is Fiber Internet Technology?

Fiber Internet Technology is the most innovative connectivity in the market today.

It boasts of a higher bandwidth which translates to higher Internet speed.

Unlike DSL, Fiber connection allows symmetric connectivity which lets you download and upload files at the same time without a loss in bandwidth.

No data congestion so data is delivered instantly.

Data  does not degrade when it passes through Fiber so you can enjoy consistently fast Internet speed.

Fiber uses lightweight, durable and non-flammable materials that are less susceptible to corrosion and environmental factors, so you can connect to the internet hassle-free with little to no downtime.

My payment has already been credited, how do I follow-up on my installation?

Due to limited mobility brought about by lockdowns in various areas, we are having some difficulty installing as fast as we want to. We are doing our best to serve you at the soonest possible time. Please. help us by preparing all permits required to reach your house, if any (ex:brgy permits, gate passes, subdivision or bldg permits, etc.). Kindly send us your account number via: customercare@convergeict.com

How do I apply for a Converge fiber internet plan?

There are 4 ways to apply:

Visit https://gofiber.ph/ and click apply now

Call our Telesales Hotline 02 8667 0848 or thru Click2Call https://www.convergeict.com/contact-us/

Send email to digisales@convergeict.com

Message our Facebook page https://www.facebook.com/ConvergeICTDigitalSales/