Cox - WiFi management & streaming

The Cox app has been revamped to offer users the convenience of managing their accounts at their own pace, from any location. Users can access information about their subscribed services, handle billing matters, monitor data usage, seek assistance or communicate with a support agent 24/7.

Features of the Cox app include:

- Access to service details

- Billing management functionalities such as viewing statements, updating payment methods, and making payments

- Data usage tracking

- Real-time outage notifications

- Access to troubleshooting guides and instructional articles

- Chat with Oliver℠, the virtual assistant, or a live agent around the clock

- Profile updates and password changes

- Quick access to service-specific apps for Panoramic Wifi, Contour TV, Homelife, or Voice services

More about the app

No matter what you need, the Cox app has you covered. It was designed to make managing your services easier.

Easy connect setup

Installing your Panoramic Wifi gateway has never been easier.* Get your wifi up and running by starting the setup right from your mobile device. Learn more about installing your gateway

Stay in the know

Once you're signed in, the app can send you push notifications for outages, bills and more. Plus, you can sign up for text alerts.

Sign in easily

No need to remember a password. Just use Face ID or fingerprint recognition to open the Cox app.

FAQs:

What do the terms Originating number and Terminating number mean on the call records I received?

- Originating number means the number where the call originated (came from). Terminating number is the number where the call terminated (ended). 

What does FORM mean on the screenshot of the subscriber information? 

- This means that the subscriber is a former customer and no longer active at that address. The date next to the FORM is the date the account was disconnected. 

What does ACTV mean? 

- This means that the account is currently active. The date next to the ACTV is the date of activation of the account.

Why can’t I have the incoming call records for my own telephone number? 

- Incoming call records cannot be released due to a Federal Communications Commission regulation that prohibits telecommunications providers from releasing any calls that have been marked “blocked” or “private.” The call records we receive from the switch do not filter out that information; therefore, we have no way of knowing which calls may have been marked “private” or “blocked.” We must receive a subpoena, search warrant, court order or request from law enforcement on their letterhead. 

How do I get a subpoena? 

- We cannot provide any legal advice; you should seek the counsel of an attorney or go to the courthouse for further assistance. 

How do I get the subscriber information from the call records provided? 

- You have to identify the telecommunications providers for the numbers desired and then send a subpoena to the providers for the subscriber information.

Additional features will continue to be introduced to enhance account management for users.