Crew - Team communication & organization

Crew connects your entire distributed workforce from the frontline to corporate leadership, unifying communications, streamlining scheduling, and making operations hum. Join for free.

Read why customers, operators, and teams LOVE Crew:

- “Being able to communicate and engage with our frontline workforce is absolutely critical to our success. With Crew, we can reach every team member with important information at the touch of a button, and that is invaluable at our size and scale.” - Steve Plank (CTO, Taco Bell Corporate, 10,000+ employees)

- “Operators have so much on their plates—they can’t add more. Crew takes away the steps that shouldn’t be there, so they can focus on what they do best.” - Mazen Albatarseh (VP Operations & Chief People Officer, Tacala, 8,000+ employee Taco Bell operator)

- “Crew helps employees engage, feel like part of the organization, and know their role is important - all of which mitigates turnover. This platform is taking our communication to a level we didn’t know was possible.” - Trevor Parris (Director of Compliance & Reporting, Affinity Living Group, 4,100+ employees)

Tens of thousands of teams across every industry use Crew every day to support:

UNIFIED COMMUNICATION

• Engage employees with top-down announcements in a familiar chat-like interface

• Send messages to everyone, specific groups or have conversations 1:1

• Connect your entire team without exchanging phone numbers

• See exactly who’s read your messages

• Send unlimited photos and videos

• Know who’s on-site with Location-based groups

• Survey employees to keep a pulse on sentiment and get real-time feedback

• Reflect your organization’s hierarchy and control multi-team communication

• Engage all of your distributed workforce from a single, system-level dashboard

SCHEDULING & SHIFT COVERAGE

• Distribute work schedules to everyone’s phones at anytime

• Easily get shift coverage or pick-up extra shifts

• Get shift reminders and allow employees to track wages

• Track and manage when employees are available to work

RECOGNITION & MOTIVATION

• Give kudos, say thank you, and recognize great work with Gold Stars

• Inspire your employees and build a productive team culture

• Implement a custom recognition program with customized badges and awards

FILES & TASK MANAGEMENT

• Share and manage files (including photos, videos, and documents) with your coworkers

• Assign tasks to coworkers and get notified when they’re completed

COMPLIANCE

• Enterprise-level data encryption and security with the ability to wipe company data from devices of terminated employees

• Prevent inappropriate content automatically with Content filters

• Protect team members from harassment with advanced user blocking and content moderation controls

• Protect your organization from liability by creating and enforcing your own opt-in, usage, and conduct policies

• Prevent messages from being sent to team members while off-the-clock

• Advanced user suspension and message flagging features to ensure team members always have access to productive and accurate information

• Measure and enforce the timeliness of schedule postings to remain compliant with labor regulations (EOC, Fair Work Week, etc.)

INTEGRATIONS

• Scheduling & rostering (including Kronos, Infor, UltiPro, and more)

• Insights & workflow (including Square, Docusign, Zendesk, and more)

• Communications & benefits (including Facebook, Slack, Qualtrics, and more)

Crew Tips: 4 Ways to Simplify Scheduling

1. Posting pre-built schedules to Crew

Many store managers already use an existing scheduling system to create schedules, and then leverage Crew to efficiently distribute them to the whole team at once. This is as easy as just posting a photo or PDF in the Calendar tab, where team members can instantly access it. You can start with that static baseline schedule and then track any changes to it through Crew, instead of rebuilding it from scratch every time someone trades shifts or calls in sick.

We noticed that some users create their schedules in Excel, so we also built a Crew template to help them unlock rich scheduling and shift features in the app without any additional work. The template automatically syncs shifts, so any changes you make within Crew will automatically sync back with your Excel-based schedule for future reference.

2. Organizing and managing shifts directly in Crew

Teams with schedules that require lots of changes often prefer to do all their scheduling with Crew’s free Shift Manager feature. Once a Crew Admin turns it on, this complete scheduling solution saves time by letting managers and team members manage shifts and schedules right from their mobile phones. Shift Manager supercharges your organization’s Calendar by allowing managers to:

- Post new shifts, which can be assigned immediately to one or more team members, or left unassigned so anyone can request them

- Customize important shift details, such as the shift name (e.g. “baker”), start and end dates and times, and how often the shift repeats (if applicable)

- Avoid scheduling overtime by tracking accumulated hours via the Progress Indicator ring around each team member’s profile photo in Crew

- Add meetings to the organization’s calendar and invite coworkers

In addition, team members benefit from:

- Getting reminder notifications two hours before a shift starts so they know where they need to be when

- Privately tracking their weekly earnings

- Having an easy way to make adjustments to their schedule when needed

3. Staying on top of unavoidable scheduling changes

With part-time and full-time workers who are constantly on the go and have ever-changing availability, most frontline schedules are fluid. Thankfully, Crew helps your employees request time-off, quickly find available coworkers to trade shifts or pick up extra shifts. This process is fast and easy:

Step 1 – From the Coverage view of the Crew Calendar, team members describe the details of a shift they need covered (position, start and end times, and any additional notes if necessary).

Step 2 – Everyone in the organization receives a notification with all the details of the newly open shift, and all open shifts are clearly listed. Team members looking to pick up a few extra hours can scroll through and request available shifts they’d like to cover.

Step 3 – Once the request is approved by an Admin, team members are notified via Crew and the shift will be automatically added to the correct employee’s schedule and removed from the employee who needed the cover.

Crew is designed to accommodate all of these schedule adjustments simply and smoothly, so that every shift is filled, and everyone is always in the know. Of course, some organizations require more, or less, Admin oversight than others, so choose the method that best suits your organization. You can turn permissions on or off to have employees post requests that you can approve (or you can even let them make changes without having to go through you).

4. Printing hard copy schedules for easy reference

Even if you run your business using all the innovative tools technology has to offer, sometimes “old school” is still the best way to go. That’s when having a printed version of your team schedule is handy. Admins who take advantage of Crew’s Shift Manager function can easily print an up-to-the-minute hard copy of the schedule from Crew’s mobile app or desktop version at any time.

Displaying your schedule where it’s most visible to employees can be especially helpful for team members who might not be using Crew yet. We even let you add a QR join code to your printed schedule to help get those employees connected.

When it comes to scheduling frontline shifts, these are just four ways you can make things easier. Mobile scheduling is great for keeping your team informed of when they’re working, and easily resolving those inevitable last-minute scheduling conflicts or no-shows. Crew saves everyone time by helping managers access current schedules at a glance, communicate directly with all team members at once, and ensure fewer missed shifts.

Crew is fully committed to your privacy. Your data is encrypted and will not be shared or sold to any third-party, period.

Use Crew for free with your team or if you're interested, we offer in-app purchases of auto-renewing subscriptions for Crew Pro, which includes a set of additional manager-oriented features including enhanced permissions and controls.