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Device Help - Troubleshoot & fix errors

Troubleshoot, optimize, and personalize your Android device with ease.

Device Help
  • 12.2.0 Version
  • 4.5 Score
  • 464M+ Downloads
  • Free License
  • 3+ Content Rating
Download Android APK (37.24 MB)
Old Versions
Device Help Device Help Device Help Device Help Device Help Device Help Device Help Device Help

Welcome to Moto Care Support

Say goodbye to banging your head against the wall and let us swoop in to save the day. From troubleshooting common problems to unlocking the mysteries of your device, we’re here to make your tech woes a thing of the past. So why stress when you can sit back, relax, and let us work our magic? With us by your side, navigating the world of gadgets will be a breeze. Let’s conquer those technical difficulties together - one pixel at a time! Rev up your device with assistance and solutions. Get the support you need with a twist of fun.

Features:

• Secure Your Device: Check warranty status or purchase extended warranty and accident protection (US only)

• Learn and Fix: Discover how to operate your phone and troubleshoot issues effortlessly

• Hardware Test: Ensure hardware components function smoothly, from battery to sensors

• Contact Us: Reach out for help via chat, Messenger, WhatsApp (varies by country), Twitter, and user forums. Get support in English, Spanish, and Portuguese areas.

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Tags
Information
  • Version12.2.0
  • UpdateJul 12, 2024
  • DeveloperMotorola Mobility LLC.
  • CategoryTools
  • Requires AndroidAndroid 8.0+
  • Downloads464M+
  • Package Namecom.motorola.genie
  • Signatureec60a03edcda5ff2c54fb034a7dc231c
  • Available on
  • ReportFlag as inappropriate
Old Versions
User Reviews
4.5 7 Reviews
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  • Harry Dennis
    Harry Dennis

    Ugh, bloatware is such a headache. I couldn't even get device help without Wi-Fi, which was super frustrating when I was dealing with a no-internet issue. My provider said it was something unknown on the phone's end and asked me to check the manual on my phone - but guess what? It was nowhere to be found. I just assumed there would be a user manual already on the phone, but hey, I guess that's not the norm in this digital age. *shaking my head*

  • Gopal Singh
    Gopal Singh

    Oh no, it seems like there is an issue with the touch screen after putting on a tempered glass. It would be great if they could fix this through an update just like Samsung did with their Galaxy series. Having such a good phone facing a major software problem will only lead to negative feedback spreading around.

  • Erin Fender
    Erin Fender

    This food is really dull and tasteless, almost like it's expired. It should be tossed out and made again with fresh ingredients. Let's go all Chef Gordon Ramsay on this dish! I'm starving in case you didn't realize. The app doesn't display warranty information properly; it keeps blaming the network, but my connection is perfectly fine. Some of the FAQ links are useless - they lead to nothing, absolutely nothing. There's no helpful information about system or security updates. The entire app definitely needs a major makeover and upgrade.

  • Sarah Vo
    Sarah Vo

    I love when Device Help reminds me to clean my device. It's so handy! Big thanks for the great service. 😊😊😊

  • Andre
    Andre

    This is a really good app by Moto! One thing they should consider adding is a Moto forum or community app with regular updates. It would be great if they could show consumers when they can expect software updates or Android security updates for both old and new Motorola phones. Also, people are hoping to see new smartphones from Moto sooner rather than later.

  • 9BallSlim
    9BallSlim

    I really love this phone because it's just so nice. What's even better is that the battery lasts all day long, which is a big plus for me. Oh, and the Moto help center has been super helpful whenever I've needed assistance. I just can't say enough good things about this phone. If you're tired of phones that don't last, then this one is perfect for you. Plus, the camera takes really great pictures. Overall, it's a fantastic phone that's simple to use, and the help center has given me some awesome tips and tricks.

  • Carlos Henriquez (Charlie Brown)
    Carlos Henriquez (Charlie Brown)

    I just had the most awful experience with my Moto phone and Verizon service. The phone keeps dropping calls, and when I complained to Verizon, they suggested that I should go outside and face west to get better reception. My husband's flip top phone, on the other hand, works perfectly fine. Verizon even mentioned that they can't guarantee good service inside your house. I never encountered any issues like this with other cell phone carriers. This phone is terrible, and so is their service.

Security Status
Clean

It’s extremely likely that this software program is clean.

What does this mean?

We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.

  • Name: Device Help
  • Package Name: com.motorola.genie
  • Signature: ec60a03edcda5ff2c54fb034a7dc231c