du - Account & service management
Easily manage accounts with quick access to balances, payments, offers, & personalized support at your fingertips.
- 8.25 Version
- 4.3 Score
- 4M+ Downloads
- Free License
- 3+ Content Rating
About the app
Experience the simplest method to oversee your accounts and services, featuring options tailored just for you.
Accomplish tasks your way effortlessly with just a few taps on the app:
- Monitor your usage and account balance
- Make payments or top up your line
- Assist a friend with their payment or recharge
- Explore exclusive promotions
- Modify your plan
- Acquire data and roaming packages
- Buy our products
- Handle your accounts
- Access chat support
- Schedule an appointment at the nearest store
We frequently enhance our app to ensure it aligns with your requirements, allowing you to manage tasks in your preferred way.
Enjoying our app? We'd love to hear your thoughts or see your rating.
What's new
Discover a fresh look and feel.
Explore an effortless app dashboard.
Enjoy a smoother experience.
Experience a seamless login.
FAQs
How can I check my unbilled usage?
To check your unbilled usage on the du App:
Click on "Total Extra Usage"
You will see the mobile numbers and can select the number for which you want to view the unbilled charges.
If you are unable to find the above options on your du app, it is likely that you are using a different version of the app. In that case, please follow the steps below instead:
To check your unbilled usage in My Account:
Click on "View Details" next to the "Total extra usage as of today" option
If you are a first time customer, you can access the page of extra charges information by clicking on the "View Extra Charges Details" option
You will see the number of mobile numbers and can select the number for which you want to view the unbilled charges.
How can I check my free units?
On the du App, the units displayed are combined units. Click on the arrow next to the free units to have a detailed view.
If you are unable to find the above options on your du app, it is likely that you are using a different version of the app. In that case, please follow the steps below instead:
How can I check my home relocation or my home plan change request?
du App (Make sure you are using the latest version of du app as the menu options might change)
You can track the status of your home relocation / modification request and view the following information under the "Track your home requests" tab under Help:
Your request reference number
The creation date of your request
Status of your request (Request received, order processed, Appointment scheduled, Service Activated)
Your plan details
Relocation Journey on the du App:
Modification Journey on the du app:
- Version8.25
- UpdateApr 07, 2025
- DeveloperEITC, du telecom UAE
- CategoryProductivity
- Requires AndroidAndroid 7.0+
- Downloads4M+
- Package Nameduleaf.duapp.splash
- Signature542f92f45dbef6b41eca2ffe5ff96966
- Available on
- ReportFlag as inappropriate
Comprehensive app functionality allows users to manage multiple accounts easily.
Offers promotional bonuses, like free data for special events (e.g., Ramadan).
User-friendly interface that helps in quick access to services.
Availability of customer service representatives, though with varied effectiveness.
Potential for good internet speeds when functioning correctly.
Efficient recharge process when the app is operational.
Offers a variety of plans catering to different user needs.
Frequent app crashes and poor performance hinder user experience.
Inconsistent customer service with long wait times and unhelpful resolutions.
Misleading information regarding promotions leading to unexpected charges.
Complicated cancellation processes leading to unwanted fees.
Repeated billing errors causing frustration and financial issues.
Limited communication from customer support after complaints are raised.
Ineffective problem-solving by technical support and lengthy resolution times.
Problems with app functionality leading to inability to access essential features like usage history.