Enel Clientes Colombia - Virtual power management & payments

Manage your energy easily with bill details, payment options, and real-time service updates all in one app!

5.1.2 Version
4.7 Score
594K+ Downloads
Free License
3+ Content Rating

Download Android APK (52.68 MB)

Old Versions

PROS

User-friendly interface (when it works)

Basic functions for paying electricity bills

Option to report electrical failures

Good follow-up on reported issues by Codensa

Ability to input meter readings (though flawed)

CONS

Frequent login errors and app crashes

Inability to download invoices or access account information

Poor customer service experience

Complicated registration process with errors

Failure to recognize verification codes during registration

Inefficient reporting of service failures

Application not available at all times

Bugs leading to incorrect billing information

Slow response times and overall functionality issues

The Enel Clientes Colombia app will serve as your new virtual branch, where you can:

Access detailed information about your bill, including the amount due for energy consumption and details regarding the products and services you have with us.

Pay your bill easily, securely, and with just one click using the PSE payment button.

Request an extension for your energy bill payment. You can find this option in the payment module.

View your bill to separate your energy consumption from any additional products. You can also download a PDF of the receipt if needed.

Report outages, service interruptions, or emergencies related to your energy supply, as well as issues with public lighting in the city. You can track the status of these reported issues.

Check daily on the maintenance work we conduct to enhance service quality, which may result in temporary power outages in your home.

Establish payment agreements for charges associated with electrical service.

Input your meter reading without waiting for the monthly meter reader, especially if your meter is located inside the property.

Review your energy consumption details by month, week, or day during different time slots (morning – afternoon – evening) if you have a smart meter.

Stay informed about key dates in your energy billing cycle, such as when your meter will be read, when bills are distributed, payment deadlines, and suspension dates.

Find information about Enel Colombia service centers, including their locations and operating hours.

Receive notifications regarding your energy service and other relevant information for you and your family.

You can also access the app via biometric identification if your phone supports facial recognition or fingerprint scanning and if this feature is enabled in your device settings.

Enel Colombia - Open power for a brighter future

Enel Colombia invites the community to discuss the environmental management plan and the maintenance to be carried out at the El Guavio plant.

In 2025, within the framework of the El Guavio Hydroelectric Plant's Environmental Management Plan, Enel Colombia will perform maintenance at the plant, with the goal of continuing to ensure its optimal operation and contribution to the National Interconnected System.

The Environmental Management Plan awareness meetings will be held in Ubalá, Gachalá, Gama, Gachetá, and Junín, areas of influence of the plant.

Cundinamarca, April 3, 2025 – In order to facilitate spaces for citizen participation with the community and other stakeholders in Ubalá, Gachalá, Gama, Gachetá, and Junín, within the framework of the Guavio Hydroelectric Plant's Environmental Management Plan, Enel Colombia will soon hold meetings to discuss the maintenance work to be carried out at the plant this year. These meetings will provide detailed information on the plan and address any concerns that may arise from the community and authorities of the municipalities in the area of influence.

It is worth noting that the El Guavio Hydroelectric Plant has an installed capacity of 1,260 MW and generates an average of 7% of Colombia's energy annually. Aware of the significant contribution this plant makes to the Colombian electricity system, and based on innovative and cutting-edge technology, the Company's objective is to update and perform preventive maintenance on the equipment to ensure optimal plant operation.

The maintenance scheduled for 2025 includes, among other activities, electromechanical work on the cooling systems, ball valves, and turbine equipment; replacement of the generating unit impellers; maintenance of the current intake, through the installation of a protective screen over the existing grate; and other recurring interventions.