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Introducing Enjoy Car Sharing App

☆ Welcome to Enjoy! ☆

Say goodbye to chaos and hello to organized bliss with Enjoy! We're here to make your life easier, smoother, and maybe even a little bit fun. Let us be your sidekick in the digital world, helping you juggle work, play, and everything in between. Download us now and let's conquer this crazy mobile world together!

✓ Getting Started 

• Sign up for free with just one account.

• Existing Eni Live account holders can log in using the same credentials.

• Quick and easy registration for Eni Live account holders.

✓ Eco-Friendly Car Sharing 

• Access more cars and reduce city congestion.

• Enjoy Eni's eco-friendly car sharing service.

• Hundreds of vehicles available for city-wide travel without extra expenses.

✓ How It Works 

•▫ Open the map

•▫ Pick the nearest car

•▫ Enter your PIN

•▫ Start your journey

✓ Key Benefits 

• Access to most ZTL and Area C zones at no cost

• Free parking in blue areas

• Zero ownership expenses (insurance, road tax, fuel, maintenance)

• Pay only for the time used with minute rates

• Weekend and holiday daily rates for up to 15 days

• Designated parking spots at major stations and airports

• Complimentary parking at Eni Live Stations

• Sanitized cars after every rental for safety

• Get a €5 voucher upon refueling

• Detailed ride summaries and cost breakdowns provided after each trip

✓ Enjoy for All Your Needs 

• Commuting to work

• Catching a train

• Transporting furniture

✓ Services Offered 

◦ Enjoy Smart Mobility

• Rent the car closest to you and go.

• Park for free in blue lines, enter restricted traffic zones, always with fuel included.

◦ Enjoy Points

• Discover areas dedicated to the Enjoy service.

• Start and end your rentals in Enjoy Points.

• Book your car up to 24 hours before departure.

• Insurance and fuel included.

✓ FAQ

✦ Registration Issues

• Check your payment card is accepted (American Express, MasterCard, Visa).

• Contact your bank if the problem persists.

✦ Personal Data Changes

• Contact official social channels or Customer Service to modify personal data.

• Change your email address in your personal profile on the site or app.

✦ Application Issues

• Check device data coverage.

• Close and reopen the app.

• Contact Customer Service if issues persist.

✦ Payment Methods

• Accepted: Credit/prepaid cards (Italian license holders), PayPal, vouchers.

• Cards: American Express, MasterCard, Visa.

✦ Refund Requests

• Contact official social channels or Customer Service with detailed information.

✦ Rental Costs

• Check rates and extra costs in the app.

✦ Parking Costs

• Check Enjoy Parking rates in the app.

✦ Rental and Payment Details

• Rental rate starts from app activation.

• Payment at the end of the rental, prepaid for hourly and daily rates.

✦ Penalty Charges

• Penalties for non-compliance with service conditions (e.g., prohibited parking, smoking, transporting animals).

• Refer to complete regulations for details.

✦ Ending Rentals

• Move vehicle to better signal area if unable to end rental.

• Contact Customer Service if problem persists.

✦ Fueling Enjoy Vehicles

• Refuel at enabled Enilive Stations.

• Receive a €5 voucher for every full tank filled.

✦ Charging XEV Yoyo Vehicles

• Self-charging service not available.

• End rental when vehicle charge is 30%.

✦ Coverage Areas

• Check applicable coverage area for your vehicle type on the map.

✦ Using Vouchers

• Enter voucher code in the app to activate.

• Maintain a minimum threshold of €10 in vouchers to use service.

✓ Contact Information

• Service active 7 days a week, 24 hours a day

• Toll-free number: 800.900.505

• Assistance for foreign SIMs: +39 02 233.22.222

• Support email: servizioclienti@enjoy.eni.com

• Address: Eni SpA, Piazzale Enrico Mattei, 1, 00144 Roma, Italy