Esdemarca - Premium Fashion Shopping

Immerse yourself in the realm of upscale fashion through a unique assortment of apparel, footwear, and accessories from leading brands. Enhance your look with elegant designs and outstanding quality. Additionally, enjoy a €5 bonus on your initial purchase.*

Your Fashion, Without Boundaries

Delve into meticulously selected collections of high-end ready-to-wear for men, women, and children.

Discover adaptable items suitable for any event, ranging from refined ensembles to casual attire.

Stay ahead of the curve by exploring the newest trends and transforming your closet with renowned brands.

Shopping Made Simple and Secure

Benefit from a user-friendly and swift shopping experience with enhanced filtering options.

Bookmark your favorite items and receive tailored recommendations.

Purchase securely using various payment options and monitor your order status in real-time.

Unique Advantages

Stay informed about fresh arrivals, collections, and exclusive offers.

Accumulate ESDCredits and use them for special discounts.

Find inspiration through our fashion and lifestyle articles featured in ESD Magazine.

Manage your orders and information easily in your personal section, “My Esdemarca.”

Always Here for You

Your satisfaction is our main concern. For any questions, our customer support team is available to offer you exclusive and tailored assistance.

📲 Download the Esdemarca app and enjoy fashion like never before.

Discounts apply to orders totaling at least €50.

FAQ

What should I do if my order is delayed?

We understand how important it is for you to receive your order on time and we apologize for any inconvenience caused by delays. If your order did not arrive by the estimated date:

Check the delivery date: First, check the estimated delivery date in the confirmation email we sent you or under Orders in your account. Not all items can be shipped within 24 or 72 hours, and your order may still be within the estimated delivery time.

Check tracking: Go to My Account > Orders > Track Package to check the current status of your shipment and confirm any delivery updates.

Multiple packages: If you ordered multiple items, they may be delivered in separate packages. Be sure to check the tracking for each package.

Verify your address: Make sure the shipping address you provided is correct.

Contact us: If you still have questions or can't find your order, please feel free to contact our Customer Service team. We will do our best to help you and resolve any issues as quickly as possible.

We appreciate your patience and understanding in these situations. We are always working to ensure orders arrive on time and improve our logistics and services.

Returns and size exchanges

Return and size exchange policy

The return period is 100 days and the size exchange period is 90 days, starting from the moment you receive your order.

The refund fee varies by country and is always indicated on the page before completing the refund. In Spain, the fee is 4.99 euros for home pickup and 3.99 euros for delivery to an Inpost point. More information.

All returns or size exchanges must be properly packed in a bag. Items must be intact, unused, and with original packaging and tags. Otherwise, Esdemarca reserves the right to return the item to the customer and not accept the return.

How do I return or exchange an item?

Returns:

You can make a return from the "My Account > Returns" section. Once inside, you just need to enter the order you want to return.

On the returns screen, you just need to follow three steps:

Select the item you want to return.

Please indicate your preferred method of return (pick up at home or return at a convenience store).

Review and accept the final refund calculation.

Size Change:

You can request a size change as long as we have the new size you want. In this case, you simply go to "My Account > Size Change" and enter the order you want to change the size of.

Once there, you must follow these three steps:

Select the desired size from the drop-down menu labeled "Change Number".

Add or select the home address you want to change.

Select your payment method (PayPal or credit/debit card) Pay the size change fee (4.99 €) and complete the process.

Refunds How will my return be refunded?

Refunds will be made via the original payment method, with the exception of cash on delivery, which will be made via bank transfer. In this case, you will receive an email requesting your account number once the returned order is received at our facility. For deferred payments, reimbursement will be processed through the respective financial institution.

How to refund deferred payments

If you paid for your order using the deferred payment option, the refund will be issued through the selected financial institution. If an order is partially returned, the unpaid fees will be recalculated, and if an order is fully returned, the paid fees will be refunded.

I received a refund in error

We sincerely apologize for any errors that may have occurred during your refund process.

If this happens, please contact our customer service team and we will do our best to resolve the issue as soon as possible. Please be sure to include your order number and all details related to the item you are requesting a refund for.

Before contacting us, it is important to keep in mind some factors that may affect the amount of your refund:

Shipping charges are only refunded for cancelled orders or defective items.

Discounts obtained through coupons at the time of purchase are not refunded. If an item purchased with a coupon needs to be refunded, the item price will be refunded and the coupon will be re-applied to your account, but the coupon total will not be refunded in cash. More information.

Orders and Shipping

I received a wrong or defective item. What do I do?

If you received a wrong or defective item, please contact us. We will resolve the issue, whether through a replacement or free pickup if necessary.

To contact us about a wrong or defective item, please click here.

How do I use codes and coupons?

To use a code or coupon at Esdemarca, you must enter it directly into your shopping cart before completing your purchase. It is important to note that codes and coupons cannot be stacked or combined, so only one can be used per order.

How long is the delivery time?

Esdemarca's standard delivery time for all products is 24 - 72 hours; although sometimes delivery can take around 1 week.

To find out how long a specific product will take to deliver, you can check its product information sheet. Additionally, once you have added a product to your cart, you can also see the estimated delivery time for your order.