Försäkringskassan - Insurance claims filing

The Swedish Social Insurance Agency is a Swedish authority that handles all kinds of social insurance, such as sickness benefit, parental benefit and other benefits. To simplify users' access to their cases and services, the Swedish Social Insurance Agency has developed an Android app.

With the Swedish Social Insurance Agency (Försäkringskassan)'s app, you can:

• apply for temporary parental benefit (VAB).

• view your payments.

• see the status and history of your cases.

• receive notifications when action is needed.

• respond to messages from case workers.

If you have a certificate of entitlement, you can display it in the app.

App features and benefits

The Swedish Social Insurance Agency's Android app has several useful features that make it easier for you to keep track of your cases. One of the most useful features is the ability to keep track of your ongoing applications and see a summary of the current status.

The app makes it possible to quickly find out whether any payments have been made, when the next payment is scheduled or if any documents need to be completed to further process a case. This gives you full visibility into your cases, making it easier to keep track of everything related to your social insurance benefits.

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Another advantage of the app is that it makes it possible to apply for various benefits directly via your mobile phone. For example, you can apply for sickness benefit, parental benefit or other benefits without having to log in to the Social Insurance Agency's website or use paper forms. The application process is clearly structured, making it easier to understand and follow the steps.

The app also makes it possible to receive fast and secure information about decisions from the Social Insurance Agency. If you have been waiting for a decision, or if there has been a change in your case, you will receive push notifications directly in the app. This means that you can stay up to date on all important messages and decisions without having to log in and check manually.

Security and accessibility

The Swedish Social Insurance Agency has placed great importance on protecting users' personal and sensitive information. To ensure that no unauthorized person gains access to the user's information, the app is protected by BankID. This means that users must log in with their personal BankID in order to access their cases and applications. BankID is a secure and reliable method of login used by many Swedish authorities, which allows users to feel secure that their information is protected.

The Swedish Social Insurance Agency has also implemented encryption for all communication between the app and their servers. This means that no personal data can be intercepted or fall into the wrong hands. The app's security features enable users to securely manage their cases without having to worry about security risks.

The app is also designed with accessibility in mind. For people with impaired vision, there are features that make it easier to navigate the app. There is also support for multiple languages, which makes the app usable by a wider group of people.

This means that even those whose native language is not Swedish can use the app to manage their social insurance matters. The additional language support makes the app more inclusive and accessible to the entire population. You can download the Försäkringskassan Android App here and see for yourself how it works.

News and updates

The Försäkringskassan regularly updates its Android app to improve the user experience and add new features. The latest updates have focused, among other things, on improving the user interface, making the app easier to navigate and use. The Försäkringskassan listens to user feedback and implements improvements that make the app more efficient and user-friendly.

The Försäkringskassan informs its users about updates and improvements via notifications in the app, which means that you are always aware of the latest changes. It is important to keep the app updated to be able to take advantage of the latest features and security updates. These notifications ensure that users are always informed about important changes and updates, which makes it easier to use.

Technical requirements and compatibility

To be able to use the Swedish Social Insurance Agency's Android app, your device must meet certain technical requirements. The app is compatible with Android devices running version 6.0 or later. This means that most modern Android devices are compatible, but if your device is older, you may need to update your operating system to be able to use the app. However, you can do this in a few minutes.

How and when your benefits are paid?

The average time required to process an application and issue a payment can vary based on the type of benefit, the volume of applications we receive and the specifics of your case.

You can track your case and payment through our app or by logging into My Pages (Mina sidor). Register your email or phone number on your profile (Mina uppgifter) to receive alerts directly. We will get in touch with you if we need more information to process your application.

Currently it is taking longer than usual to get through to our call centre and processing times are delayed. If you have trouble reaching our call centre, please check the latest updates for each benefit on the page "Utbetalningsdatum och handläggningstider" (in Swedish):

General Payment Schedule:

Payments scheduled for a Saturday will be issued on the preceding Friday.

Payments scheduled for a Sunday will be made the following Monday.

Payments scheduled for a public holiday will issued on the next working day.

Payments due on the 25th, 26th, or 27th of December 2024 will issued on the 23rd of December.

More than Six Months

If you have not received a response or decision within six months from the application date, send a letter of appeal giving us four weeks to reply. Provide your name, personal identity number, address, phone number and what benefit you applied for. Send your letter to: Försäkringskassans Inläsningscentral

Issues when using an external keyboard

1. iOS

- Focus does not always move correctly. This should work better for devices running iOS17, as Apple has improved the accessibility of its own components.

- Validation does not work when the user leaves the text fields. Most often, validation works when the user returns to the text field. This issue occurs when Voice Over is disabled.

- The focus indicator can sometimes end up on the wrong field when users tab between hours and minutes.

- The focus indicator for the external keyboard sometimes ends up directly on the continue button, which means that the user needs to navigate back to reach the elements that need to be filled in.

- If the user leaves the "Questions we need to ask" view, the focus indicator can get stuck when the next view is presented. It is enough to navigate one step to solve this.

2. Android

- When Talkback is disabled, the focus indicator can disappear in the payouts view. If this happens, the focus indicator has ended up on the previous view and it is possible to tab forward again if you tab through all payments until you are back to the view that is in the picture.

- When Talkback is inactive, the focus indicator has poorer contrast than it should have. This is a problem that is linked to Android's components and it mainly applies when the user is selecting a date.

- Some buttons cannot be activated/pressed with the space key, in some cases it works with the enter key instead. This is a problem that is unfortunately linked to Android's components.

3. iOS and Android

- In some views there is a function for dragging and dropping objects to update a list further down in the view. This applies to Payments and Cases, for example. This function does not work when an external keyboard is used.