Genshin Impact · Cloud - Exploration, combat & magic

Genshin Impact · Cloud is a cloud version of HoYoverse's Genshin Impact. Real-time cloud technology allows you to explore a world of adventure at the click of a button, and enjoy low latency, high-quality graphics, and high frame rates without having to download Genshin Impact's full game package.

Step into Teyvat, a vast world teeming with life and flowing with elemental energy. You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived. Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...

How to Obtain

Characters are primarily obtained by performing Wishes using Intertwined Fates or Acquaint Fates. These Wishing Items can be:

Purchased with Primogems.

Earned from Events and Quests.

Exchanged with Masterless Starglitter ×5 each in the Paimon's Bargains shop.

Exchanged for a monthly limit with Masterless Stardust ×75 each in the Paimon's Bargains shop.

Other ways to obtain characters include:

Account Creatio The Traveler is the only character at the start of the game, who cannot be obtained elsewhere.

Archon Quests Amber, Kaeya, and Lisa are obtained during the Archon Quest Prologue: Act I - The Outlander Who Caught the Wind automatically.

Beginners' Wish Noelle is a guaranteed character in the first 10-wish set.

Paimon's Bargains

Two 4-star characters can be purchased from the monthly Paimon's Bargains shop in exchange for Masterless Starglitter ×34 each.

Flagship Events

Permanent Events

Barbara is obtained by completing the Archon Quest A Long Shot in Prologue: Act III - Song of the Dragon and Freedom through Baptism of Song in the event menu.

Kachina is obtained by completing step 3 in the Archon Quest Natlan! A New Adventure in Chapter V: Act I - Flowers Resplendent on the Sun-Scorched Sojourn automatically. Requirements can be seen in Turbo Twirly! in the event menu.

Lynette is obtained by reaching Adventure Rank 25 through The Curtain Never Falls on Magic in the event menu.

Xiangling is obtained by completing Floor 3, Chamber 3 through People's Choice.

Collei is obtained by completing Floor 4, Chamber 3 through Curtain of Leaves.

Aloy was obtained through Mail from September 2021 to November 2021:

PlayStation: September 1, 2021 to October 13, 2021

PC and Mobile: October 13, 2021 to November 24, 2021

Playable Characters

FAQ

▍Download & Installation Related Questions

Q: How can I download and install Genshin Impact · Cloud?

A: Travelers on mobile devices may visit the Google Play Store or App Store to download it. Travelers using a PC can click the link below to head to the official website to download the game.

★ The launch is available in Singapore and Malaysia. Please ensure your Google or Apple Account belongs to the above regions.

▍Gaming Experience Related Questions

Q: How different is the experience of playing Genshin Impact · Cloud from the standard Genshin Impact?

A: After installing Genshin Impact · Cloud, Travelers will not need to download Genshin Impact's full game package to experience the game. Your game progress in Genshin Impact · Cloud is shared across other platforms.

Q: Is the game progress in Genshin Impact · Cloud the same as that of Genshin Impact?

A: The game progress of Genshin Impact that Travelers experience through Genshin Impact · Cloud is shared across all platforms. Travelers can select Genshin Impact servers in the login interface. Genshin Impact game progress in Genshin Impact · Cloud will be saved normally.

Q: How do I exit Genshin Impact · Cloud?

A: Travelers can click the "Exit Game" button in the floating ball on the top-left corner of the screen to exit the game. Billing will cease after you exit the game.

Q: How do I switch between accounts?

A: After you exit the game through the "Exit Game" button in the floating ball on the top-left corner of the screen, you may click the "Log Out" button on the top-right corner in the screen to switch between accounts.

Q: How do I configure settings in Genshin Impact · Cloud?

A: Travelers on mobile devices may check the top-right corner of the screen after logging in to the Genshin Impact · Cloud App, and go to "User Center" > "Settings" to configure certain functions. Travelers on PC may click on "Settings" in the top-right corner of the screen to configure certain functions. While in the game, Travelers may click the floating ball and adjust settings regarding graphics quality, frame rate, network status display, etc.

Q: Why does the game feel laggy in Genshin Impact · Cloud?

A: Genshin Impact · Cloud gaming experiences are quite taxing on Travelers' networks. Travelers are advised to experience Genshin Impact · Cloud when the network is in a good condition, or try to manually switch the graphics quality to HD or standard definition via the floating ball in-game.

★ Genshin Impact · Cloud utilizes a vast amount of data. Travelers are advised to experience Genshin Impact · Cloud using Wi-Fi throughout their playtime.

Q: How do I set the Auto-Disconnect Duration?

A: When you do not perform any operations in the game for a period of time, billing in Genshin Impact · Cloud will stop and automatically disconnect. This can help you save on game time costs and reduce data consumption. You can adjust the auto-disconnect duration manually in Settings on PC.

Q: I sometimes get stuck in the loading screen and cannot enter the game. What should I do?

A: If this happens, click the "Exit Game" button in the floating ball on the top-left corner of the screen to exit the game, then try to log in again after ensuring that the network connection is stable.

▍Mobile Devices FAQ

Q: After leaving Genshin Impact · Cloud to run in the background for a period of time (e.g. switching it to the background to check messages in other apps), will the game be interrupted when I switch back to Genshin Impact · Cloud?

A: After being switched to the background for a relatively short period of time, Genshin Impact · Cloud may be automatically closed by the mobile system. You are therefore recommended to switch back to the game as soon as possible.

Q: Is the gyroscope function supported on Genshin Impact · Cloud?

A: The gyroscope function is supported in Genshin Impact · Cloud. Travelers may enable the gyroscope in the game settings to assist in aiming. Go to "Settings" > "Controls" > "Camera Acceleration Mode (Aimed Shot Mode)" and adjust to "Fixed Speed" to have a better experience.

▍Billing Related Questions

Q: What are the billing rules of Genshin Impact · Cloud?

A: Billing begins immediately when Travelers initiate the game in Genshin Impact · Cloud. The billing is based on the game time. Detailed billing rules are as follows:

★ Upon Travelers' first login, you may obtain a 5-hour Free Trial. Also, you may claim a 15-minute Free Trial by logging in daily (refreshes at 04:00 UTC+0 daily). The upper limit of Free Trial is 600 minutes. You will be unable to accumulate any more Free Trial once this limit is reached.

★ The billing standard is 10 Cloud Coins per minute. Travelers may enter the purchase page through clicking the Top-Up button in the Information Menu or the floating ball to purchase Cloud Coins.

★ If there's remaining Free Trial time or an active Cloud Pass in your account, then bills will be deducted in the order of Cloud Pass > Free Trial > Cloud Coins.

MASSIVE OPEN WORLD

- Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?

ELEMENTAL COMBAT SYSTEM

- Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage. Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.

BEAUTIFUL VISUALS

- Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather all change naturally over time, bringing every detail of this world to life.

SOOTHING SOUNDTRACK

- Let the beautiful sounds of Teyvat draw you in as you explore the expansive world around you. Performed by the world's top orchestras such as London Philharmonic Orchestra and Shanghai Symphony Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.

BUILD YOUR DREAM TEAM

- Team up with a diverse cast of characters in Teyvat, each with their own unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you conquer even the most daunting of enemies and domains.

JOURNEY WITH FRIENDS

- Team up with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!

SUPPORT

If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.

Customer Service Email: genshin_cs@hoyoverse.com