Glovo - Food delivery service

Welcome to Glovo - Your City in the Palm of Your Hands!

Tired of waiting in long lines or battling through traffic for your favorite treats and essentials? Say goodbye to those world-renowned patience-testing scenarios because we've got the ultimate hero at your service! From delicious late-night cravings to forgotten shopping list items, we swoop in like a superhero on a mission to save your day. Imagine having your own personal assistant magically appearing with just a few taps on your screen—it's a real-life modern-day fairy tale! So sit back, relax, and let us handle the hustle and bustle while you enjoy the magic of convenience delivered right to your doorstep. Time to Glovo it up, folks!

What can you get from Glovo?

- Order anything you want from over 240,000 restaurants and stores

- Enjoy quick delivery of food, groceries, and gifts

- Choose from popular chains like McDonald's, KFC, and more

- Pay your way with various payment options

- Track your delivery in real-time and chat with support

- Subscribe to Glovo Prime for unlimited free deliveries

- Invite friends and earn rewards for their orders

Your favorite food, in minutes:

- Order from a wide variety of cuisines from top restaurants

- Enjoy delivery or takeout for a convenient dining experience

Grocery delivery without leaving home:

- Get supermarket essentials delivered within minutes

- Order snacks, drinks, or any missing groceries you need

The app to order anything:

- Explore 27,000+ stores for all your shopping needs

- Send and pick up items with Glovo's errand service

How to cancel a Glovo order on Android

Canceling a Glovo order is almost as easy as placing one. Please note that the ordering process is transparent and clear. You choose a store or establishment, select the products you want, go to the shopping cart, and confirm the purchase, the address, and that you are of legal age.

Once you have placed your Glovo order, you can cancel it until it is delivered. Depending on the stage of the delivery process, you will have to pay different fees depending on whether the order has been accepted by the store, if a delivery person has been assigned, and if the product is being transported, among others. We will show you all the possible cases in the following section.

A Glovo order and its subsequent cancellation

The option to cancel your order is easy to access.

Tap on your Glovo user icon in the upper left corner of the app.

Select the Your orders option. There, you will see the active and the most recent orders.

You will also see Your orders by tapping the list icon on the main screen.

Open the order you have active or in progress.

Depending on the stage of the order, you will see the Cancel Glovo button. Tap it to cancel the order.

For security reasons, you must confirm that you are canceling the order.

In Your Orders, you will see the order with the Canceled label.

If the order is being handled, you will not see the Cancel Glovo button. Instead, you will have the option to contact the store if the order is already being prepared or contact the delivery person if it has already been assigned. In both cases, contact is made through a text chat integrated into the application. Following these steps, you can request a cancellation, return the product if it is not food, or change the food or product you ordered.

FAQ

Who are the couriers?

Couriers are independent professionals connected to our platform. Together with a smartphone and their own vehicle, they're eager to help you with your tasks as quickly and effectively as possible.

How much does delivery cost?

The price of our service is optimized by distance, so the closer it is, the cheaper it is.

If you use the "Courier” category, the app calculates the distance between the pick-up point and delivery address and only shows the total delivery cost.

If you’re ordering from one of the stores available on the app, you can see the item’s price beforehand. There will be a pre-established delivery cost depending on our agreement with the store in question, which you can see by clicking on the store. So before you confirm the order, you’ll know the total cost of the service.

Occasionally, the price of the product may differ to what is shown on the app. If the price difference is less than 30%, Glovo will automatically proceed to buy the products for you. You'll be able to see the updated price once the courier uploads the receipt of the purchase. However, if the difference in price is over 30%, the courier will contact you to ask if you’d still like to proceed with the purchase. (For night deliveries, there might be an extra service charge applied to each item’s price. The amount applied depends on the city and store, and you’ll see this surcharge when you’re at the checkout stage in the app.)

When is Glovo open?

Many cities in which Glovo operates offer a 24/7 service. However, all stores have their own schedule so they might be closed despite Glovo being available. To guide you, open stores have a full colour picture whereas closed ones are in gray.

What type of vehicles do couriers use for delivery? How big can my orders be?

Our couriers use motorcycles or bikes so they can carry whatever you want, as long as it’s under 9 kg in weight (3-4 shopping bags in volume) and fits in a box sized 40x40x30 cm. Glovo is happy to transport anything you need bearing these dimensions in mind.