Gojek - Ride-sharing & delivery service

What is Gojek? — Basic Functions of Gojek

First, let me introduce the basic functions of Gojek. While it’s summarized in the title as a “ride-hailing app” in a few words, its functionalities are quite diverse.

・Ride-hailing

There are two options: a motorbike (very affordable) and a car (relatively expensive).

・Delivery

There are functions to deliver your own packages and to deliver necessary items from supermarkets.

・Food delivery

A service similar to Uber Eats, where you can order food from your favorite restaurants through an app and have it delivered to your home by a delivery person.

In addition, there seem to be many other features I haven’t used, such as Gopay (payment service), but primarily I used the three functions mentioned above.

Three reasons why I love the Gojek app

In Southeast Asia, there’s another app called Grab that offers similar ride-hailing and food-delivery features. However, I found using Gojek more enjoyable! Let me introduce three reasons why.

※The latter two can be features shared with other apps.

The copywriting is positive

Reason number one that I love is the positive copywriting! The app's small details like cute, whimsical illustrations scattered throughout are also a favorite of mine!

During food delivery, phrases like "The chef is cooking something delicious!" or "Can you smell it?" are so playful and cute, and I really like that.

When waiting for a motorcycle during ride-hailing, phrases like "Coming in a few minutes!" or when canceling due to personal reasons, "Don't make the driver sad!" show that the app tries to make both the drivers and users happy.

So easy to understand!

The use and placement of icons are exquisite, making it really appealing how intuitive it is to operate. Especially when using ride-hailing, there’s often a sense of urgency, so clarity is essential and greatly appreciated!

If it were hard to understand when in a hurry, it would be very frustrating.

There’s also a tipping feature!

Since 2024, I’ve been experimenting with living in various countries, and one thing I always struggle with is tipping.

Some countries don’t require tipping at all, but I am often concerned about the following two points…

1. How much should I tip?

2. Even if I want to tip, I often don’t have the right amount of cash on hand.

The tipping feature solves both of these issues for me.

I’ve often faced the latter, so it’s been incredibly helpful.

Having a rough guideline of how much to tip, along with emojis, is also much appreciated.

Gojek is more than just an application for online ridesharing, food delivery, logistics, payments, and daily tasks. It also has a social cause of enhancing the well-being and livelihoods of the Indonesian populace by empowering individuals. With over 1 million drivers, 125,000 merchants, and 30,000 other service providers spanning 50 Indonesian cities, Gojek aims to make errands easier for users while championing the dreams of its partners' families. By utilizing Gojek's services, not only do you simplify your tasks, but you also actively contribute to enhancing lives in Indonesia.

The Gojek app boasts various innovative features and services intended to cater to diverse needs. Users can opt for transportation services like GoRide, GoCar, or GoBluebird, explore travel routes via GoTransit, enjoy food deliveries through GoFood, purchase essentials with GoMart or GoShop, avail healthcare solutions from GoMed, procure tickets hassle-free with GoTix, and access e-commerce platforms like JD.id and Blibli right within the app. For seamless transactions, users can utilize GoPay for a wide range of services and transfer funds conveniently. Furthermore, upgrading to GoPlay Plus unlocks additional benefits like PayLater and cashback offers*. Gojek strives to offer a one-stop-shop experience that is not only convenient but also secure. Download now and experience the convenience firsthand!