HealthTap - Instant medical advice

HealthTap is a telehealth app that revolutionizes primary care by providing ongoing, affordable care with a dedicated, online primary care doctor you love. With or without insurance, HealthTap is your go-to solution for personalized medical care that saves you time and money. Find the best online doctors with HealthTap, and schedule your doctor appointment same-day or same-week! Enjoy the convenience of meeting your primary care doctor regularly for health checkups, prescriptions, lab tests, results, treatment plans, and specialist referrals. Our top U.S. board-certified doctors, available for virtual telehealth appointments 7 days a week across all 50 states, focus on building long-lasting, trusted relationships with their patients, ensuring comprehensive healthcare for Americans.

MEMBERSHIP BENEFITS

For just $15/month* (billed annually), enjoy significant savings and:

• Same-day or weekly video telehealth appointments with your primary care virtual doctor for $44/visit or less**

• Free text consultations with your doctor for follow-ups and clarifications

• Access to the first available doctor during off-hours and while traveling out-of-state for urgent care at $59/visit or less**

• Prescriptions, lab tests, specialist referrals, and doctor's notes for school or work

• Up to 75% off prescriptions with local pharmacy coupons

• No additional cost for setting up child profiles

We accept numerous healthcare insurance plans, HSA/FSA cards, and some insurance plans may cover your membership.

*Membership may be covered by select insurance plans

**Insurance coverage may reduce your out-of-pocket cost

NON-MEMBERSHIP OPTIONS

$129 Urgent Care Telehealth Doctor Visits: Consult the first available doctor within minutes (7 days a week) via telemedicine video or text for advice, prescriptions, test orders, and referrals. Pay just $129 per visit (retail price) or your insurance copay.

FREE Educational Doctor Answers: Get text responses to your health questions from our network of over 90,000 U.S. doctors across 147 specialties who volunteer their time to help millions like you for FREE! Search millions of answers or post your own for responses from real doctors within hours.

CONDITIONS WE TREAT

Our telehealth and telemedicine services cover a wide range of medical issues, including:

• Chronic condition management (diabetes, asthma, etc…)

• Women's health

• Children's health (ages 2+)

• Men's health

• Senior health (ages 65+)

• Wellness & prevention

• Sexual health

• Mental & behavioral health

…and much more!

Getting Started

1. How do I schedule and start a Primary Care appointment or a visit for specific needs?

Members can connect with HealthTap doctors from any computer, tablet, or smartphone with a reliable internet connection. 

To start a virtual visit with a HealthTap doctor, please follow these steps:

1. Log in to your HealthTap account

2. On the "Home" screen select “Primary Care Appointment” or select your "Specific Need (i.e. Women's Health)"based on what kind of care needed. Our primary care doctors can help you with a broad range of health issues, medications and lab orders by video appointment.

3. Choose who the visit is for by selecting your name. If you have any sub accounts, they will be listed here for you to select. You’ll also be prompted to verify your location. If the location listed does not match your current location, you can select "(change)". Once you begin typing, a list of search results will appear. Choose your desired location by clicking on it.

4. Choose your doctor by selecting "Book visit now". To get more information about the doctor before booking an appointment, select the doctor's name and you will have access to their profile.

5. Select which time and date works best for you.

6. Enter or update your payment details then select "Confirm payment".

7. You will then be prompted to enter your reason for visit.

8. Next you will verify information about yourself. You must enter all of the information to proceed. To add or change the information in any section, select "Edit" in the bottom right corner of that box. Once you add/change the information in a section, select "Save" to save the information to your profile.

You will also need to choose a preferred pharmacy for any potential prescriptions that are prescribed through HealthTap. You can search your pharmacy by name, city, or postal code. If you do not initially see your preferred pharmacy, you can scroll down within the search results. Once you have selected your preferred pharmacy, select "Save" to save this information to your profile.

9. Add your current conditions, food and medication allergies, current medications, vitamins, and supplements by selecting the "+ Add" link. If these do not apply select the checkbox starting associated with each section. Once complete, select "Next" at the bottom of the page.

Note: On the next screen, you will see the payment details of the visit.

10. You may join the video visit 10 minutes prior to the appointment. There is also the option to input additional health information by selecting "Complete your health profile."

11. You will receive an appointment reminder before the time of your visit. When it is time for your appointment you can access your upcoming visit by selecting the "Appointment reminder" tile.

12. Once you are ready to join your appointment, select "Join video visit".

Please note that for any given visit on HealthTap:

You may contact the HealthTap Support team if your visit is interrupted due to a technical failure OR if the doctor is unable to provide the appropriate care to you

HealthTap members who are U.S. residents traveling abroad can access virtual visits, but the doctors cannot prescribe medicine

HealthTap doctors decide what medication is medically necessary for you. Per our Terms of Use, "You agree that you do not have a right to expect, demand, or to receive any particular prescription or lab test when using HealthTap virtual doctor visits. Prescriptions and lab tests, where available, are provided at the sole discretion of the consulting Medical Expert."

Just like with in-person doctors, getting a prescription depends on many things. For example, your doctor might refill your antidepressant prescription in an Urgent Care visit, but they’re unlikely to start you on a new drug. For managing ongoing conditions, it’s best to start seeing a Primary Care doctor on HealthTap who can get to know you and your medical history

There are some medications that telemedicine providers, including HealthTap doctors, rarely if ever prescribe or refill. These medications are nearly always prescribed in-person. Below is a sample list using brand and generic names based on what’s best known to consumers

Opioids and other controlled substances like:

Adderall

Ativan

Norco

Oxycodone

Valium

Xanax 

Psychiatric drugs like:

Abilify 

Gabapentin

Lithium

Lifestyle drugs like:

Chantix 

Contrave 

Qsymia

Please Note: 

This list provides examples only. There are other such drugs.

Please send us a message if your visit is interrupted due to a technical issues OR if the doctor is unable to provide the appropriate care.

HealthTap Member Support team is available to help; however, it does NOT offer healthcare or medical advice. In case of medical emergencies, please dial 911 (or your local emergency number) or proceed to the nearest emergency room. 

2. How do I sign up for HealthTap?

It’s quick and easy to sign up for a free, private, and secure HealthTap account on the web or through the free HealthTap mobile app on your smartphone or tablet.

To get started you'll need to create an account, by visiting our sign-up page.

If you are signing up on your own:

Begin the sign up process with your Google or Apple account. You also have the option to carefully enter your email address (the one you'd like to be associated with the account)

Create a secure, and unique password including the following requirements:

At least 8 characters  

At least 1 lowercase

At least 1 uppercase

At least 1 number or special character

Check the box to agree to HealthTap’s Terms of Use and Privacy Policy.

Click "Sign up with email"                                                                                                                      

You will then be prompted to enter the following information:

First name

Last name

Date of birth

Biological sex

When you are finished entering your information, click "Done"

You are now set up with your new HealthTap account! 

If you’re signing up through your organization:

There are two possible ways of signing up through an organization. The method by which you sign up will depend on what your organization chooses. 

Activation Code: If your employer chooses this sign up method, they should also provide you with an activation code. In this method, you can use any email you wish to create a HealthTap account.

Email Domain: If your employer chooses this sign up method, they will have sent HealthTap a list of employee emails or a corporate-specific email domain. In this method, your employer should provide instructions for which email to use to create a HealthTap account.

Begin this sign up process by selecting "Sign up through your employer". From there, you will be prompted to choose the organization you belong to and enter the information that will be associated with your account.

*Please note:  We highly recommend using a personal email address over a corporate one so that you retain access to your account, even if your employer changes.

If you do not have a personal email account, you can create one easily and for free on one of the major email services available, such as Gmail, Yahoo, or Hotmail.

We highly recommend using a personal email address over a corporate one so that you retain access to your account, even if your employer changes.

3. How do I add dependents?

You can add dependents to your account who are under the age of 18 under "Records" tab. You can easily add the profile of someone you care for so you can ask questions on their behalf, and topics to their profile, and get answers for them quickly.

To add a dependent to your account:

Log in to your HealthTap account

Select "Records" from the top right corner

Under the Records heading, select "Add child"

This will generate a window that says Add Child where you will need to enter the following information:

First name

Last name

Date of birth

Biological sex

Once you have entered the information, select 

All your dependents will be listed in the Records menu 

Frequently asked questions

1. How much does a doctor visit with HealthTap cost?

With insurance, you pay your copay based on your plan. We accept most plans, including Medicare.

Without insurance, online doctor visits are $129. You can become a HealthTap member and pay $44/visit. Membership is $55 for three months and $180 for a yearly membership.

2. Do you accept health insurance?

Yes! We accept all major insurance plans—including Medicare Advantage and traditional Medicare. We also accept HSA and FSA cards.

3. Do you accept Medicare?

Yes! We accept traditional Medicare and Medicare Advantage plans. The price of the visit will be your copay.

4. How much would an online doctor visit cost if I don't have insurance or if my deductible is very high?

Without insurance, online doctor visits are $129. You can become a HealthTap member and pay $44/visit. Membership is $55 for three months and $180 for a yearly membership.

5. Can I pay with my HSA and FSA card?

Yes, we accept HSA and FSA cards.

6. What is HealthTap membership and how much does it cost?

Membership is $55 for three months and $180 for a yearly membership. Members get unlimited texting with their doctors, $44 primary care visits, $59 urgent care visits, and more.

MEMBER TESTIMONIALS

Read what our members say about the convenience, affordability, and quality of HealthTap's telehealth and telemedicine primary care services.

“Great prices, very friendly doctor, very convenient, and I was able to get a same or next-day appointment and prescriptions that I needed.” – Joe C

“Super quick and efficient. Doctor was very personable and made me feel comfortable through the telehealth visit. She explained everything and made sure I understood.” – Katlyn A

“When I moved I lost my medical insurance. I found HealthTap and it was a lifesaver. I have told many people about it.” – Steven B

“My doctor is extremely accommodating. She has multiple appointment times open throughout the weekend. She is never in a hurry and very thorough. HealthTap is a wonderful service!” – Diana C

100% SECURE & CONFIDENTIAL

We prioritize your medical privacy. Your consultation with the doctor is confidential and HIPAA compliant.

NEED HELP?

For responsive and helpful support, contact us at support@healthtap.com.