Healthy Benefits+ - Fitness tracker & health insights

The service would be really useful if it actually worked properly. Unfortunately, the app has a tendency to freeze frequently and may incorrectly display a $0 balance even when there are funds in the account. This can be quite frustrating especially when you're trying to make a purchase. Moreover, the cashier at Walmart seemed unfamiliar with how to use the app. The instructions say to choose credit or debit and then scan the barcode, but the registers at that store don't allow scanning barcodes at that stage. To function properly, the card must have either a magnetic strip or a chip.

They don't let you know in advance if you'll be getting more or less money; you find out when you open the app. Many items claim to be covered when scanned, but end up not being covered at checkout. I have to scan each item individually before paying to see what's covered. Additionally, items that were covered last year may not be covered this year. They said there wouldn't be rollovers, but my leftover money from last month was carried over to the next month. Is this a new thing?

So, let's break it down. You can't save passwords or use touch ID with this app. Searching for stuff is a real challenge once you finally get in through multiple attempts. And when you're ready to buy, it says the transaction exceeds your balance, even though there's always some money left. So, you end up having to call customer service to place your order.

The app has a few issues. The login page doesn't show where you can log in, even when you open or restart the app. You can't use autofill with your password manager to easily log in. When scanning items, sometimes it recognizes the UPC but doesn't verify if it's eligible. For example, fresh meats like pork, chicken, and beef are marked as not eligible. Some items, like Reese's and KitKats, are labeled as eligible when they're not. Occasionally, an item is scanned once and deemed ineligible, but upon rescanning, it suddenly becomes eligible.

Issues with logging into the app have not been resolved. The app is quite frustrating. Initially, I had a lot of trouble getting into it. There are many bugs and inconsistencies that need to be fixed. After entering the card number and security code differently, I was able to log in finally. However, I faced more problems trying to proceed. It's difficult to figure out which grocery items are covered, so you have to ask the cashier to scan them to confirm. The programming seems very sloppy and outdated, not meeting expectations. A current list of covered items is essential. Due to empty shelves and limited choices, you end up buying things you don't need. It's unclear why they are using such old-fashioned programming. They should bring in expert consultants to update their computer software significantly. The whole system needs a major overhaul.

I downloaded the app and it was fine at first, but when I logged out and tried to log back in later, my email and password would vanish. I tried reinstalling the app and even restarted my phone, but the same issue persisted. Despite its high rating, I found the app to be useless as I couldn't access my account no matter what I did. My login details just wouldn't stay. It has potential if it actually functioned properly, but I ended up deleting it because I don't want to deal with this hassle.

What a mess! Things are not easy to figure out, and some prices are different from what's in the catalogue. I picked delivery to my home, but the app told me to go to a Walmart store nearby for pickup instead. It wanted details about the person picking up the order. The website wasn't any better. Last year's ordering system was much better. This new version is supposed to be better? Ha!