hvv - route planner & tickets

The hvv app connects you with public transport in Hamburg and the surrounding areas, always providing you with the optimal route. With the smart hvv route planner, you can easily access the best connections for buses, subways, trains, and ferries, including purchasing the suitable mobile ticket.

KEY FEATURES🔝

• NEW: Receive push notifications for disruptions

• Plan routes for Hamburg & surrounding areas

• Real-time timetables & journey planner

• Check tariffs for your journey

• Purchase mobile tickets - PayPal payment available

• Enjoy a 7% discount on single & day tickets

• Bookmark favorite lines & stops

• Set alarms for departures & arrivals

• Dark mode option available

ROUTE PLANNER AND TIMETABLES🗺️

Effortlessly find optimal routes via bus, subway, train, and ferry. The intelligent hvv route planner acts as your navigation system, offering real-time travel information for your designated route. Stay informed about delays or faster alternatives, ensuring you reach your destination promptly.

PURCHASE MOBILE TICKETS🎟️

Once your destination is set, acquire the appropriate public transport ticket through the hvv app. From single tickets to group passes, numerous ticket options are available for quick purchase on-the-go as mobile tickets.

7% DISCOUNT ON MOBILE TICKETS💰

Save 7% on online purchases of public transport tickets through PayPal, SEPA direct debit, or credit card, compared to buying from a machine or on-board. Discounts apply except for weekly/monthly passes and the Hamburg CARD.

FAVORITES & BOOKMARKING⭐

Conveniently save preferred stops and addresses for easy access. Quickly navigate to frequently used locations with one click from the home screen, streamlining your planning process and enhancing journey commencement.

DEPARTURES NEARBY🚏

Receive departure information for all lines at nearby stops on the app's home screen with a simple swipe-down gesture, helping you hop on board punctually without extensive connection searches.

CONTACTS & CONNECTION-SHARING📲

Easily select destinations from your address book using the app's integrated contacts feature. Share connections when necessary or add them directly to your calendar for convenient reference.

TRAVEL UPDATES & ALERTS⚠️

Stay informed with clear messages about disruptions for favorite lines under "Messages." Set alerts for specific lines, days, and timeframes to receive push notifications regarding any incidents promptly, enabling informed decision-making in all situations.

For additional inquiries, our chatbot is available for assistance.💬

ADDITIONAL INFORMATIONℹ️

Explore more mobility options by trying out the hvv switch app, which integrates offerings from mobility providers like MOIA, MILES, SIXT share, TIER, and Voi within a single app.

FEEDBACK🔈

Share your thoughts and suggestions with us at app-feedback@hvv.de to help us enhance the hvv app and ensure a comfortable public transport experience in Hamburg.

FAQ hvv Any

Does the hvv Any app have to be running the whole time when using it?

Yes, when using hvv Any, the app must be running the entire time and must not be closed, otherwise no data can be recorded for the calculation of the journey. This does not mean that the screen has to be switched on all the time or that no other apps can be used on your smartphone while you are using hvv Any. The hvv Any app must not be closed. If the app is not active for too long (max. 2 minutes) your driving authorisation will be withdrawn.

You cannot start a journey with the Android app. What should you do?

In the short term, it may help to perform the initial activation with a stable internet connection (e.g. in WLAN) and / or to close and restart the app.

Can you take people with me and how do you do that?

In principle, hvv Any allows you to take up to four people with you - children as well as adults. The settings for this can be found above the "Start journey" button, and the number of persons can be edited using the stylus. The settings remain valid throughout the day unless you actively change them before the next journey.

How do you get checked out?

When hvv Any has found out that you are no longer travelling and you are no longer at a stop, you can either check out yourself or hvv Any will do it for you. This can also happen a little later. However, you will only be charged up to the last stop to which you travelled or at which you got off. It doesn't matter how long you stay checked in afterwards.