Hydro-Québec - Power outage tracking & management

Power Interruptions

This tool allows you to gather information regarding current outages and planned service disruptions.

• Monitor the service status for any locations of your choice at any time.

• Manage your tracking preferences for selected addresses.

• Assign labels to the addresses you are monitoring, such as daycare, school, condo, or parents.

• Enable notifications to receive updates about service status and potential planned interruptions at these locations.

• Easily report any outages.

Your Energy Usage

Your energy consumption data is available in various formats to help you observe, comprehend, and manage your electricity usage:

• A summary of your hourly electricity usage from the previous day.

• An overview of the current billing cycle along with a forecast of your bill amount.

• In-depth analysis of your electricity usage, including a detailed breakdown by category.

• Comparisons with households similar to yours.

Your Account

Effortless access to enroll in services and oversee your account.

• View your account balance and upcoming billing date.

• Review your billing and payment history.

• Enroll in the Equalized Payments Plan to pay a consistent amount each month throughout the year, and get notifications if your electricity usage exceeds expectations.

• Register for Pre-Authorized Debit to avoid late payments.

• Activate notifications to receive billing reminders and alerts for payment deadlines.

Assess your home's profile and obtain tailored recommendations to create an action plan to save on costs. You can easily modify your profile when needed.

Select “More” for additional options!

• Options for adjusting your home’s profile or selecting, modifying, or adding accounts within your Customer Space.

• App settings to enable notifications, change the language, and configure your connection options, including Continuous connection.

• Quick access to frequently used online services.

• Information on public facility tours.

• Latest updates from Hydro-Québec.

FAQ

1. Can I track my electricity usage with the app?

Yes, the app lets you view your electricity usage data (hourly, daily, monthly, and yearly), see a breakdown by usage or billing period, compare your home’s energy performance to similar households, and get personalized tips to reduce consumption.

2. How do I download and access the mobile app?

The Hydro-Québec app is available for free on smart devices. You can download it from the Google Play Store or the App Store. After installing, log in using your Hydro-Québec Customer Space credentials to access your account and manage services.

3. Why can’t I pay my bill with a credit card in the app?

Hydro-Québec does not accept credit card payments in the mobile app or Customer Space due to the fees charged by credit card companies, which would increase electricity rates for all customers. You can explore other payment methods, such as bank transfers, outlined in the app or on the Hydro-Québec website.

4. How do I contact support through the app?

To contact support via the app, tap the account icon on the main screen, then select the option to submit a request. A customer service agent will respond during business hours (Monday to Friday, 8 a.m. to 8:30 p.m., and Saturday, 9 a.m. to 5 p.m.). For urgent issues, call 1-888-385-7252.

5. What should I do if the app isn’t working properly?

Ensure you have the latest app version and a stable internet connection. Check the list of supported browsers and devices on the Hydro-Québec website. If the problem persists, try closing and restarting the app. For further assistance, contact customer service at 1-888-858-7927.