Iberia - Flight booking & tracking

Experience the new Iberia App, putting the Iberia experience in the palm of your hand.

Our app has been revamped to stay by your side always. Select your destination, explore our wide variety of fares, manage your Iberia Plus account, finalize your travel arrangements and save money by booking hotels or cars, access digital press and useful information related to your reservation at no cost, check your Avios balance and redeem them for travel... All this comes with our hallmark quality and service.

- RESERVE YOUR FLIGHT

Pick your destination, date, and fare option that best fits your needs; we cater to all preferences. Safely store your credit card details for quick and convenient payments on secure platforms.

- HANDLE YOUR BOOKING

Navigate to the My Trips section, view your reservation, and have all the necessary details at your fingertips. Modify your flight if required; in case of any last-minute changes...

- CONDUCT ONLINE CHECK-IN

Perform your check-in and access your boarding pass through your mobile device or tablet; you can even view it offline. Forget about printing and avoid queues at the airport.

- TRACK FLIGHT STATUS

Visit the Flight Info section to monitor the status of your flight or another one. Stay informed about schedules, any sudden adjustments...

- EXPLORE IBERIA PLUS

Register and oversee your profile within your Personal Area: travel documents, credit cards, preferred passengers... Carry your Iberia Plus cards on your mobile device for easy reference. Review your accumulated Avios balance with us and our affiliates. Benefit from discounts and special offers at restaurants, tech outlets, recreational facilities... This is our exclusive loyalty scheme.

Contact Us

• Travel Arrangements:

Book and pay for your trip (no management fees).

Change or cancel bookings and request or use vouchers through "Manage your booking."

For health-related travel issues, use this form.

Check flight status and get updates with Iberia Conecta.

Online check-in and voucher options available.

Inquire about Iberia Plus benefits and conditions through this form.

Discover the Iberia On Business program for companies. Contact in Spain: +34 91 879 00 33 (Mon-Fri, 9am-7pm).

Track baggage, file claims, or request receipts.

• Contact Numbers:

WhatsApp: +34 676 67 60 04

Twitter: twitter.com/iberia

Facebook: Facebook.com/iberia

Spain:

900 111 500 (free phone, within Spain)

+34 91 333 67 01 (local call, no extra charges)

International: Call Booking Offices.

Request Invoice

• For Purchases in Spain, Gibraltar, Andorra:

Request invoice for tickets bought through Iberia.com or Serviberia via "Request invoice."

Manage invoices for advance seat selection on the same page.

Manage invoices for tickets bought on Iberia.com Mexico and Guatemala online.

For other countries, contact Booking Offices.

For other channels, contact them directly.

How to Get Information on an Open Case

• Baggage Claims:

Call the number provided at the airport or use the "online" baggage tracking service.

• Iberia Plus Claims:

Use the contact details in your Iberia Plus Service Centre or fill in the form.

• General Claims:

Use this form to check the status of your claim.

Claims are typically resolved within 21 days but may take longer if additional information is needed.

Claims, Complaints, and Receipts

• Submit Comments:

Use the form to send comments, request receipts, or refunds.

Check the status of luggage claims through the dedicated page.

Flight Cancellation Options

• Options for Disruptions:

Alternative Flights: Iberia will propose an alternative flight or allow you to choose one at your convenience.

Refunds: Request a refund free of charge, either as a voucher or cash.

Manage options through "Manage your booking" or contact Customer Service Offices if booked through an agency.

Lost Property

• Airport Items:

Contact the airport’s lost and found office.

For items left on Iberia planes or related services, search starting from the second day after leaving it behind.

Items left on other airlines’ planes should be reported to their customer service.

Iberia Mobile

• App:

Download the Iberia app for convenient ticket purchases and flight management.

Social Media

• Profiles:

Follow Iberia on Twitter and Facebook.

Discover Iberia Conecta for real-time flight updates.

Iberia on WhatsApp

• Virtual Assistant:

Check flight status, get trip information, and check in for Schengen destinations.

Available in Spanish.

Social Responsibility & Sustainability

• Commitment:

Focus on sustainable growth, environmental management, and social projects.

Calculate your trip’s carbon footprint.

Iberia Vacaciones

• Flight + Hotel/Car:

For queries about packages, email: Vacaciones.iberia@ba.com.

Customer service hours: Mon-Fri, 09:00-18:00 CET.

Manage cancellations and check fees through "Manage your booking."