IHG Hotels & Rewards - Book hotels & earn rewards

Introducing IHG Hotels & Rewards

Experience the epitome of excellence with IHG One Rewards! Discover why our app earned accolades like "Best in Travel" and "Best User Experience" at The Webby Awards, a prestigious international organization celebrating internet greatness. Access 6,000+ locations under 19 unique hotel brands all in one place.

Earning rewards is effortless when you use our IHG One Rewards app to book stays across our diverse portfolio. Whether you seek family-focused comfort at Holiday Inn properties, upscale amenities at Crowne Plaza accommodations, or luxurious retreats at Iberostar Beachfront Resorts, we cater to your distinctive preferences.

Streamline your booking process by utilizing the IHG One Rewards app – from booking and checking in to checking out, every aspect of your journey becomes seamless. With features such as quick hotel reservations, wishlist creation for future trips, and easy filtering based on rates, distance, and amenities, your travel experience is personalized and convenient.

Enhancing your stay further, our app offers Wi-Fi Auto Connect for instant wireless access, digital check-in/out services, and area exploration tools to uncover nearby dining spots and attractions. Plus, manage trip details, receive reminders, modify or cancel bookings, and review expenses directly within the app for added convenience.

Unlock exclusive member rates and perks, accrue points for free nights, and earn Milestone Rewards like culinary treats and suite upgrades through our IHG One Rewards app. Seamlessly track your benefits, pay using Points & Cash, and expand your rewards potential effortlessly. Not an IHG One Rewards member yet? Join via the app for complimentary access to additional privileges and special promotions.

FAQ

Who can submit hotel reviews?

Guests of IHG® Hotels & Resorts properties may submit reviews if:

They can provide a verified confirmation number, check-out date and last name associated with the reservation

They sign into the IHG One Rewards account used to reserve the hotel they wish to review

How do I submit a hotel review?

If you are an IHG One Rewards member, sign into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not an IHG One Rewards member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.*

*not applicable to Kimpton® Hotels & Restaurants

To access the hotel details page of the hotel you’d like to review you may:

- Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.

- Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.

What is a Verified Guest?

To best serve our guest community, we only display reviews from verified guests. Our verification process involves requesting a few pieces of information, including last name, hotel confirmation number and check-out date, which we use to confirm instantly that a reviewer has been a guest of the hotel he or she wishes to review.

I am trying to use the confirmation number I received while booking my stay on a non-IHG website (example: Orbitz, Expedia, Travelocity), but am unable to log in.

Third-party websites often provide you with confirmation numbers associated with their websites rather than confirmation numbers associated with the IHG reservation system.

If you have a copy of the bill given to you when you checked out of the hotel, you can find your IHG-specific confirmation number there. Otherwise, you will need to contact the hotel at which you stayed to obtain your IHG-specific confirmation number.

Why can’t I edit my review?

Unfortunately, our system does not allow for editing of reviews. You may comment on your review and/or post a subsequent review if there is something you’d like to add. 

Enjoy flexibility with hassle-free bookings featuring free cancellations on most rates. Rest assured with our top-tier hygiene practices and receive real-time travel updates. Need assistance during your trip? Reach out to our customer service team via chat or phone for immediate support wherever and whenever you require it.