Intelligent Hub - Workplace management platform

Innovative Hub is a comprehensive platform that enhances the user experience of employees by providing streamlined onboarding, access to services like People, Notifications, and Home, all within one unified app interface.

Key Features:

**Ensuring Security and Connectivity**

Innovative Hub enhances mobile device management (MDM) and mobile app management (MAM), enabling organizations to maintain secure, compliant, and connected devices. Users can access device information, receive IT notifications, check compliance status, and request support directly through the app.

**Unified App Catalog with Additional Services**

Centralized catalog hub with optional features including People, Notifications, and Home. Users can personalize their app preferences, explore recommended apps, search the catalog, access corporate resources, and more.

**Business Community at Your Fingertips**

Effortlessly browse your company's directory using search filters like first name, last name, or email address. Pull up employee profiles containing photos, job titles, contact details, office locations, and reporting hierarchies. Easily communicate via calls, texts, or emails directly from the app.

**Real-Time Company Notifications**

Enhance productivity with instant app alerts and custom notifications. Custom notifications encompass various alerts, downtimes, and participation in surveys.

Business of Intelligent Hub

- Ability to hide Share Logs option in Hub

- Support for application terms of use in Hub Catalog

- Upgrade Target SDK for Hub for Android to API Level 34

- Support for Workspace ONE Mobile Threat Defense Dual Enrollment

Frequently Asked Questions about the Intelligent Hub App

1. What is Workspace ONE Intelligent Hub?

The Workspace ONE Intelligent Hub app can be installed on iOS, Android, macOS, and Windows devices and allows you to access, discover, and connect with corporate resources, teams, and workflows within your company. Using this app enables you to be productive while staying compliant with your company’s security policies.

If your company enabled access from the Hub web browser, you can access your web applications, notifications, and support information from the Hub portal in a browser.

2. Why do I need Workspace ONE Intelligent Hub?

You need the Workspace ONE Intelligent Hub app to be able to add work resources on your devices. The device can be your laptop or desktop as well as your mobile device. Your company is using Workspace ONE Intelligent Hub to configure, secure and deploy their work tools onto your device to improve your employee experience.

The Workspace ONE Intelligent Hub app can provide access to the following types of services.

     Favorites – Bookmark apps and other services you use frequently and want to easily access.

     Apps – Provides you with a unified catalog of available native, web, and virtual applications that your company deployed as your work tools. 

     For You – Provides a notification center where you can receive company administered push and in-app notifications.

     People – Provides you with quick access to colleague’s information through an employee directory. You can also see the colleague’s organization chart with name, email, phone.

     Self-Service Support– Provides helpful links to help you perform basic device management tasks when you need help with any of your devices. You can find information about who to contact if you have problems with your enrolled device.

     Home – Gives you access to your company resources by linking to an intranet or company portal.

3. Can Workspace ONE Intelligent Hub see my browsing history?

The Workspace ONE Intelligent Hub application does not monitor your personal browsing traffic. If you are using company resources (including device management) there is a chance that your company might have other systems that monitor traffic into and out of their network. Some of these applications that are on your device (e.g. utilizing proxies, Tunnel SDK or VPN) transfer data through your company’s network.

4. What if I delete Workspace ONE Intelligent Hub?

Depending on your company’s configuration of the Workspace ONE Intelligent Hub app, merely deleting the app could have a negative impact on the behavior of the device and applications.

If the intent is to remove work resources from your device, unenroll the device from Workspace ONE UEM device management. You might be able to do so through the Workspace ONE Intelligent Hub app or by reaching out to your IT admin.

If you deleted the app from your device without unenrolling from Workspace ONE UEM, you might be able to download it again and log back in to access your work resources again.

5. How do I log into Workspace ONE Intelligent Hub?

Before you can log in to Workspace ONE Intelligent Hub, your administrator must create an account for you in their system and let you know what credentials are required to access the app. The login credentials that you use for Workspace ONE Intelligent Hub might be the same used to access other company systems but could also be unique.

Some companies allow all employees access to the work resources on all their devices. Companies can also require that you request access to resources for multiple devices.

If you use a computer that is configured with Workspace ONE, logging into the computer for the first time can include configuring Workspace ONE Intelligent Hub and downloading all your work applications and configuring access without having to visit IT.

6. Apps are being added and deleted automatically from my device. What’s going on?

When you use the Workspace ONE Intelligent Hub app to enroll your device into Workspace ONE UEM, applications and configuration profiles can be deployed to your device where they automatically install in the background. When applications are deemed unnecessary or you have unenrolled your device, apps can disappear from your device.

7. I don’t see my question here, what can I do?

Thank you for your inquiry to help improve our products.

Reach out to your IT administrator and they can escalate questions to us. We want you to talk to your IT admin because there are several ways that your company can configure our software to fit their needs. If they determine that your question is not something they are able to resolve, they can reach out to our teams to collaborate on a solution.

For enhanced security and efficiency purposes, Innovative Hub may collect specific device details which include:

• Phone Number

• Serial Number

• UDID (Universal Device Identifier)

• IMEI (International Mobile Equipment Identifier)

• SIM Card Identifier

• Mac Address

• Currently Connected SSID

VpnService: 

The app integrates with a third-party SDK offering an optional feature for establishing a secure device tunnel to a remote server for advanced mobile threat protection, although this functionality remains inactive in the Innovative Hub app.

Note: 

Users are advised that their experience may differ based on the functionalities enabled by their respective IT departments.