JACK & JONES - Easy online shopping

EASY ONLINE SHOPPING

Explore the newest fashion trends for both men and women, and let our diverse collections inspire you.

- Enjoy exclusive promotions and offers that you can access only through the app.

- Bookmark your favorite items and share them with loved ones on social media platforms.

GET INSPIRED

- Refresh your closet with our extensive range of jeans, jackets, sweatshirts, t-shirts, dresses, and other essentials for women.

Stay updated by following us on Instagram and Facebook for daily content.

SERVICES

- Make secure payments effortlessly through various available methods.

- Enjoy a 100-day return policy.

Frequently asked

Where is my order?

After making an order at JACK & JONES online store, you’ll receive confirmation email. Once the package has arrived at the sorting facility in your country, you’re able to track your order purchased at JACK & JONES. You will receive a tracking number in your email. Find out more details here

How can I return an item?

If you need a return label, you can easily create a return label yourself by registering your return on the Return Portal.

Can I return an item in a physical store?

Unfortunately, returns in store are not possible. If you need to return an item you can easily create a return label yourself by registering your return on the Return Portal.

Can I return multiple orders in one parcel?

To ensure a quick processing of your return, we recommend to return different orders in separate parcels.

Do I have to pay for my return?

Returns cost 1.99 € and will be deducted from your refund. Please note the return fee is charged per parcel that is returned to us.

Can I exchange an item?

Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new order to get the right item.

How do I get a refund?

You will receive the refund by way of the original purchase method. Typically, it takes up to 2 weeks (excluding weekends and bank holidays). Find out more details here

Can I collaborate with you? Or Can I be an ambassador/influencer for you?

We are a brotherhood, and we always look for new and exciting ways to collaborate. Learn more about our latest venture JACK & JONES Casting, and become our model. No matter your fashion preferences, we want you to join our new universe. If you're crazy about denim, punk rock, or formal look – we are all part of the same honest world, dedicated and dictated by men like you. You can also join our affiliate program here.

Where can I get a promo code?

After subscribing to the JACK & JONES Newsletter, we’ll send you a discount voucher to your mailbox. Additionally, our members have regular access to special offers and promotions. Subscribe to our newsletter here.

Where can I find JACK & JONES size guide?

You will find our size guide HERE. If you’re still in doubt – don’t worry! You have 100 days to return the items bought online, free of charge. Find the right fit now.

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