KB증권 'M-able' (마블) - 대표MTS

Play Store App Update/Install Delay Measures

- Samsung Phones: Settings -> Applications -> Google Play Store -> Storage -> Delete Data and Cache, then try again

- LG Phones: Settings -> Apps & notifications -> App info -> Google Play Store -> Storage -> Clear Data and Cache, then try again

If the issue persists and you are unable to install apps from our or other companies, please contact your phone manufacturer.

[KB Securities M-able Communication Center]

· Customer Service: 1588-6611 (Phone consultation: Weekdays, 8:00 AM - 6:00 PM)

Vision and Core Values

Mission: Financial service delivering changes happier life & better world

Vision: Driven by world-class talents and bold innovation, to become your trusted investment partner for a lifetime

Our Business

Providing asset management services for retail customers

Providing investment portfolios suited to customer demands, for which offering services for diverse investment products, e.g. stock trading and investment in financial products.

Offering diverse and convenient financial transaction services through the nationwide branch network and online media (MTS and HTS, etc.)

Providing financing, advisory and investment services to corporate customers

Offering corporate financing and IB advisory services, e.g. issuance of corporate bonds, structured finance, IPO, capital increase and advisory service for M&A.

Providing financial services related to financing and investment in project financing, e.g. Social Overhead Capital (SOC) and real estate.

Designing and providing derivatives-linked securities, and brokering and managing bond products

Issuing diverse profitable derivatives-linked securities and providing them to private and corporate customers.

Providing bond products for bond brokerage and asset management at home and abroad to the Wealth Management (WM) sector.

Providing services of stock brokerage for institutional investors and investment in financial products

Providing institutional investors with brokerage services for stocks and financial products such as passive ETFs in addition to Prime Brokerage Service to OCIO solutions.

Offering advisory and financial product services on funds under management for pension funds and corporations.

Service Menu

Report fraud and payment suspension 76#, Inquiries about IPO subscriptions #(우물정자), Fast order/execution service 1, Stock prices and index query 2, Order and execution history 3, Balance and transaction inquiry 4, Banking and subscription services 5, Financial products 6, Fraud and incident reports 7, Account and other services 8, Connect to a consultant 0, Connect to the pension department 12 (# Inquiries about IPO subscriptions are only available during IPO subscription periods)

· Overseas stock consultation 02-6114-1630 (24 hours), Overseas derivatives consultation 02-6114-1500 (24 hours)

· Prime Customer Service (For non-face-to-face account opening customers): 1566-0055 (Phone consultation: Weekdays, 8:30 AM - 4:30 PM)

Consultation Talk: M-able App > Prime Club Menu > Prime Consultation > Prime Consultation Talk

Board Consultation: M-able App > Prime Club Menu > Prime Consultation > Prime Board Consultation

Scheduled Consultation: M-able App > Prime Club Menu > Prime Consultation > Prime Scheduled Consultation

· Email: kbsec.apps@gmail.com

Non-face-to-face Account Opening Guide

· M-able App > Click on the bottom left menu > Customer Service at the bottom left > Account Opening > Select the Non-face-to-face Account Opening Menu

☞ If you do not have a KB Securities account, try using various financial services provided by KB Securities such as domestic and overseas stock investments, fractional trading, and funds after opening a non-face-to-face account.

Frequently Asked Questions

· No reception of calls/text messages during ARS authentication and mobile phone verification

☞ Please verify that the registered phone number matches the number you wish to receive calls/messages on.

1) Check if 1588-6611/02-1588-6611 is being marked as spam.

2) Verify if our phone number is marked as spam in the phone app.

3) Check if premium spam blocking services from your network provider are subscribed to.

· App resetting when exiting and re-entering the app or checking other apps

1) Due to insufficient memory caused by background apps, close background apps first and then restart.

2) Settings > Battery and Device Care List > Battery > Background Usage Limit List > Check M-able > Delete > Power-saving exceptions > Check M-able > Add

· Not sure how to turn off Push notifications

☞ Settings can be adjusted in [M-able Left Bottom Menu > Environment Settings > Notifications]

※ To ensure smooth login and service usage, we recommend registering and using multiple authentication methods.

Location of Authentication Menu: Click on the bottom left menu > Select Authentication/OTP > Issue multiple authentication certificates such as KB Mobile Authentication, Easy Authentication, etc.

M-able Key Services Guide

Experience successful investment through KB Securities' comprehensive financial platform 'M-able.'

1.Provides an integrated trading environment for domestic/overseas stocks and domestic/overseas futures options

2.Offers easy trading environment for users new to stock trading

3.Provides a variety of investment products including funds/ELS/bonds/commercial papers and comprehensive asset management services including the latest asset management trends

4.Provides 'Expert's Choice Stocks' where stock experts' selections can be viewed, and data analysis-based stock recommendation service 'Algorithm Recommended Stocks'

5.Provides 'PRIME CLUB,' an investment information specialized service unique to KB Securities

6.Provides notification services for achieving target profit rates of held securities, public disclosures of held/interested securities, situation-based alert for unexecuted orders, and more

7.Provides Kakao-based authentication services that do not require a digital certificate

8.Offers a service to gift stocks to close friends, acquaintances, and family

9.Provides fractional trading service that allows investment in promising overseas stocks like Apple, Google, etc., with as little as 1,000 won

App Access Permission Guide

This app complies with Article 22-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection and only accesses permissions necessary for service provision, as follows:

Mandatory Access Permissions

- Storage: File storage/reading for app usage

- Phone: Device information and status check, connect to customer center

Optional Access Permissions

- Location: Search my location for branch guidance

- Camera: Taking photos of identification cards, etc.

- Microphone: Voice menu search, identity verification via connection to responsible personnel (video authentication) *Non-face-to-face account opening/product sign-up tasks, etc.

*While it is possible to use essential services without agreeing to optional access permissions, some functions may be restricted.

*Items for investigation of disturbance to credit order (preventing voice phishing damage to customers using the "0000 Bank" App through malicious app detection): Malicious app detection information, diagnostic information on detected malicious apps

※ If you are using a smartphone with an Android OS version lower than 6.0, all permissions may apply as mandatory without the option of optional access permissions. In this case, please check if you can upgrade the smartphone's operating system to Android 6.0 or above. After that, uninstall and reinstall the apps to set access permissions properly.