KBZPay - Mobile wallet & payments

KBZPay is a mobile wallet powered by KBZ Bank. It is the safer, simpler, and more convenient way to transact money in Myanmar. With just a few taps on your phone, whether you wish to pay, transfer, cash in or out.

About KBZPay

KBZPay is the Myanmar’s largest mobile wallet, powered by KBZ Bank, Myanmar’s Largest Privately Owned Bank. Experience unmatched convenience in your daily finances and seamless lifestyle transactions with KBZPay. Join now to embrace the future of financial technology.”

How to use

(Step 1) – Enter the number that you want to use for opening KBZPay Account and enter the SMS Code that you received.

(Step 2) – Click the “Start” button to begin the registration.

(Step 3) – Take a selfie without glasses or a hat for ID verification.

Step (4) - Fill in the required information. 

NRC must be submitted as the primary ID and if the NRC is not cleared, secondary ID such as Social Secuirty Card, Driving License, Civil Service Personnel ID,Immigration Recommendation Letter and Census List can be additionally submitted.

Step (5) – Click “Next” after adding the required personal information.

Step (6) – Enter the 6-digit PIN number that you want to use for your KBZPay account. Please avoid setting easily guessed numbers such as your birthday or NRC number as your PIN. Do not share your 6-digit PIN numbers with anyone.

Step (7) – Re-enter your PIN Number to confirm.

Step (8) – KBZPay will check the submitted information, and if all information is correct, you will be able to start using your KBZPay account within 3 to 5 working days.

Why choose KBZPay app

(1) Seamlessly top up your mobile wallet and withdraw

physical cash through Authorized agents and KBZ Bank

Branches.

(2) Instantly send and receive money to and from your family and friends — cashless remittances with a swipe of your fingertip.

(3) Make everyday purchases through QR Code transactions at your favourite stores.

(4) Use Quickpay to make bill payment eg. for utility.

(5) Always have your wallet on hand, 24/7, and be able to check your wallet balance at any time.

(6) Never having to worry about having exact spare change!

(7) Reducing the risk of theft and fraud — the KBZ Bank app’s mobile wallet allows you to set aside small amounts of money for everyday purchases, unlike an ATM or debit card which also exposes all your personal details to online merchants.

(8) Businesses and customers alike can save time by adopting QR Code payments, to reduce their reliance on counting and managing cash.

(9) Greater transparency in addressing disputes over transactions as the KBZPay app allows you to see the full details of every single transaction — including date, time, and names.

(10) You can also send and receive money to and from anyone in Myanmar.

KBZPay Centers are providing the below services daily from 9:00 AM till 5:00 PM. 

    Customer Onboarding KBZPay 

    KYC Update 

    Bank Account Linkage 

    Cash In/ Out 

    OTC Remittances 

    Quick Pay 

    Mobile Top Up 

    Bill Payment 

    Buy Gift Card 

    Travel Packages Purchasing

KBZPay Customers in Myanmar can now cash out at all KBZPay Centers without booking an appointment starting from 16th May. Customers can get all the KBZPay services including cash out and onboarding service at the agents from 9:00 AM to 5:00 PM 7day a week.  The daily limit of cash in, cash out, and remittance per customer is the same as the standard daily limit of  KBZPay blue apps.

How can we help you?

1. What are the minimum OS versions required for Android Phones or iPhone?

Android version 4.3 & above and iOS 8.0 & above, respectively.

2. What are registered customers?

Registered customers are customers who have completed the onboarding process and have their identity verified by KBZ authorised agent(s).

3. Is my money safe?

Yes. You are placing your money in a digital wallet delivered by KBZ Bank, a financial institution licensed by the Central Bank of Myanmar. Much like a bank account, a mobile wallet also cannot be physically stolen or lost, unlike a physical wallet or cash. Safeguards have also been placed to protect your digital wallet.

Even if you lose your phone, your money is safe – only you can access the KBZPay App with your secret password.

Here are a few helpful tips to keep your money safe:

    (1) Always use separate password/PIN for your phone and mobile wallet in the KBZPay app. Do not share this password/PIN with anyone. This will ensure that even if your phone is stolen, no one else will be able to access your mobile wallet.

    (2) Should you suspect someone has knowledge of your password/PIN, change it immediately.

    (3) Your personal information is just as important as your money, so take the necessary precautions with it. Do not leave important documents such as your passport and NRIC card or copies of these lying around. Limit the sharing of personal information to only those that need to know, and whom you trust.

    (4) Should you misplace your phone, please immediately notify KBZ Bank through our helpline.

    (5) Do not fall prey to false rumours or panic if you suspect unauthorised activity, simply report it through our helpline — keep this phone number (+95 99 6996 3211) handy for emergencies.

I am unable to download the KBZPay app.

4. What is an Account PIN and how do I change my PIN code?

I am unable to download the KBZPay app.

    (1) First, please check your network connectivity.

    (2) Then, check your data balance.

    (3) Next, check your device storage capacity.

    (4) Should the issue persist, please contact us directly at +95 99 6996 3211 to resolve this.

With the KBZPay App, you can:

- Quickly and easily make payments in Merchant stores by scanning QR codes or accepting payment requests, freeing you from carrying cash all the time.

- Top up your phone in Myanmar anytime, anywhere.

- Send money to your family and friends using KBZPay in seconds.

- Book Hotels & Tickets for Bus, Flights.

- Pay your bills with ease from anywhere. Available 24/7 so you never have to wait in line ever again.

- Safe and Secure: Lock your KBZPay with Pattern management for an additional set of security.