L'Appli SG - Banking & finance management

Designed with you and for you to provide the best experience: yours!

Your accounts, transfers, card, insurance, savings: everything is there... securely.

With my Appli SG, it's:

Access the essentials in 1 Click:

- View the status of my favorite account

- Access your real-time notifications

- Ask a question to Sobot - your personal assistant available 24/7

From my secure space:

- Customize my home screen with widgets

- Receive and customize my intelligent notifications in real-time

- Real-time management of your card space: Manage withdrawal and payment limits, lock/unlock, block CB, ...

- Categorize my expenses in budget management

- For every situation, there is a money transfer: Make / Track your transfers (one-time, instant, deferred, permanent, deposits on my PEL and transfers to international locations in over 30 currencies)

- Quickly send money to my friends with their mobile number. No need to know their IBAN with "Paylib between Friends"

- Pay for my online purchases with my mobile, without taking out my bank card using "Paylib online"

- Add new beneficiary accounts

- An app that’s always ready, 24/7 with Sobot your personal assistant

- With the '15 Minutes with the Experts', our experts answer your questions via video

What's new

The new version of the SG app is here, and it's getting better thanks to your feedback!

- Performance: The app is now faster and more responsive.

- Paylib: No more worries, the anomaly that blocks some users is fixed.

- Bugs: Lots of small bugs fixed for a more stable app.

Thanks to all for your feedback! Keep sending us your ideas and suggestions.

A new way to experience banking

Designed to bring you the best experience

- With simplified navigation and the gauge, easily keep an eye on your banking activity

- Customize your home screen by adding widgets

- A new presentation of accounts for improved readability

Personalized recommendations and advice in the palm of your hand

- The right information at the right time with account status notifications

- Smart notifications advise you and help you get to grips with your App.

Manage your bank card in real time

- Temporary increase of your payment and withdrawal limits(1)

- Temporary card locking

- Activation / deactivation of online payments and / or ATM withdrawals

- Instant online opposition

A responsive app

- Have question? Ask SoBot, the personal assistant available 24/7

- With the 5’ of the Experts, our experts answer your questions on video

- A simplified appointment with your advisor

FAQs:

1. What documents do you need to provide to open a bank account?

To open a bank account in France, you must prove your identity to the bank. To do this, you must provide an official ID with a photograph (national identity card, passport, residence permit or residence permit). A driving license is not considered an official ID and therefore cannot be used as a document for an online application to open an account.

The applicant must provide proof of address less than one year old, such as a tax notice, a water or electricity/mobile phone bill, a rent receipt or a certificate of accommodation for people hosted by a third party.

To open a bank account in France, you must submit your signature, recorded by the bank.

2. How to open a bank account in a branch?

Make an appointment with an SG Advisor. To make an appointment with an SG Advisor.

Prepare your supporting documents (see above "What documents should I provide to open a bank account?")

Complete your account opening request with the SG Advisor

The banking institution has the option of accepting or refusing to open the bank account without having to justify its decision. On the other hand, having a bank account is a right for all French residents, it is the right to an account. As such, if a bank refuses to open an account for a person, the latter may appeal to the Banque de France, which will then mandate a banking institution to open a bank account for this customer.

In the event of agreement, the subscriber must sign the account agreement in a branch.

SG does not impose a minimum amount to be paid to open a bank account.

3. What is the Cashback offer?

SG Cashback* is a rewards program that allows our customers to benefit from Refunds when they make a purchase from one of our partner brands. Purchases can be made online or on the app and in store at certain brands by paying with an SG card in the member's name.

As purchases are made, the Cashback kitty fills up. As soon as it reaches the sum of 20 euros. The customer can request its payment into their SG bank account or donate it to a partner association. A tax receipt for the donation will be sent by the association for this gesture.

4. How do I cancel an appointment?

In order to change an appointment, you must first cancel it and then make a new one.

To cancel your appointment, please click on "Cancel appointment" in the My Appointments section of the Help and Contacts tab in your Customer Area.

In L'Appli SG, you also have:

SAVINGS, LOANS, AND INSURANCE

Find your savings, loans, and insurance contracts in dedicated sections and discover the offers we have selected for you. Want to open a savings account, take out a loan, or get insurance? Request a free callback from an adviser for more information and subscribe online or book an appointment directly at a branch through L'Appli SG!

SECURE TRANSACTIONS

Security is our priority, which is why we have developed Security Pass to enhance the security of your transactions and simplify the validation of certain operations, such as adding a beneficiary or international transfers.

ASSISTANCE IN ALL CIRCUMSTANCES

Our teams support you in every way, regardless of your preference (email, phone, or in-branch) or directly with Secure Messaging, allowing you to exchange emails with your Adviser directly from L'Appli. You can also schedule an appointment with an adviser at a branch through L'Appli. To benefit from technical assistance, contact us at: assistance-particuliers.sg@socgen.com.

Feel free to share your suggestions and improvement ideas through the "Contact - Give my opinion" section of the application.