LightInTheBox - Global shopping marketplace

Everything about LightInTheBox

Discover the global fashion shopping station that brings millions of good fashion, all conveniently packed in one app. From vintage styles to funny prints, streetwear to party outfits - LightInTheBox has it all! Embrace the latest trends and express your unique style confidently. Explore today's fashion with a touch of humor and flair!

Discover LightInTheBox:

- Experience daily flash sales on hot items sitewide

- Claim massive coupons by simply checking-in daily

- Unlock shipping fees under $4.99 as a Gold Member in 15 countries (more coming soon!)

- Extensive selections from trendy fashion to home living and tech

- Easily browse and shop by category, flash sale, new arrivals, best sellers, and more

- Enjoy real-time updates on tracking, price drops, and sale alerts

- Personalized shopping tailored to your preferences

- Customize apparel and decorations to match your style

- Get inspired by customer reviews within the community

- Secure and easy payments with options for "shop now, pay later"

Featured Recommendations:

- "LightInTheBox is my go-to for all things fashionable and affordable!"

- "The variety of choices on LightInTheBox is unparalleled."

- "Unlock exclusive discounts and stay stylish at the same time."

FAQ:

How do I contact Customer Service about my order?

LightInTheBox makes it easy for all users to manage their accounts. And it becomes even more convenient when you join our App User club. 

After downloading our Lightinthebox app, simply sign in. In the "My Orders" section, you can easily access and track the status of all your orders.

If you need any help with a particular order, simply click on the corresponding order to request assistance.

By clicking the 'Contact Us' button on your order details page, you will find different help options based on your order status.

What if I have Pre-Sale question for the item before placing an order?

Please refer to the steps below if you require further assistance with your pre-sales order: Select the product and scroll down till you locate “Ask a New Question” under the product's Q&A.

Click on it to proceed as shown below.

Next, you will be directed to an online form to submit an inquiry. Double confirm your desired product as shown and fill in all the information on the left where applicable. Lastly, click on “submit” once you are ready to submit your inquiry. Our dedicated team will respond within the next 24 hours. Kindly refer to the image below.

Why I can't find my order in my account?

The possible reason that you are unable to see the order in your account has been detected as following:

1.Incorrect user account as logged

There are several ways to order from the LITB store. In other words, it is critical to identify the correct user account in order to locate the order number accordingly.

*Can you receive order notification email?

If so, the email address is your login account

*Is it possible that you paid the order directly via PayPal without registration?

If so, your PayPal account is the login account

You can click "Forgot password" to get a new one, or you can search in your email inbox to find out the previous password.

*Did you use Facebook/Google/Mobile Phone to login before?

If so, the social account is your login account. You can use the same way to login and you will find your order in the account.

2.Incorrect Merchant Channel as logged

Make sure whether you have placed the order on LightInTheBox.com or MiniInThebox.com. You had better look up the order related email notifications to make it right.

3.User account logged via mobile browser

You want to check status of your paid order as logged via mobile browser, but it is nowhere to be found. As suggested, for more details about orders or shipping, download our App to check all your orders.

Please go visit our website by logging in with your COMPUTER (www.lightinthebox.com) or download the LightInTheBox APP via your phone. Once you login, you will be able to check order status.

If you tried the above solutions but all failed, please click "Need Help" to contact Customer support team.