Lyst - Shopping & style inspiration

Welcome to Lyst – Your Ultimate Fashion Destination!

Discover the largest global fashion search platform with Lyst, where finding and shopping for your favorite fashion items is seamless and enjoyable. Centralizing products from thousands of stores, Lyst makes it easy for you to explore a vast array of brands and retailers in one place.

How Lyst Works:

✨ Search & Filter

Easily browse through a comprehensive collection of fashion items using our intuitive app or website. Filter by gender, category, sale, price, shipping, color, material, brands, and stores to find exactly what you’re looking for.

🚀 Purchase Options

Redirect to Retailer: Click on an item to be taken to the retailer’s website for checkout.

Lyst Checkout: Choose to buy directly through Lyst for a streamlined purchase experience.

What Happens After Your Purchase:

📧 Order Confirmation

Via Retailer’s Site: Follow their payment instructions and receive order and shipping confirmations from them.

Via Lyst Checkout: Enter your payment details, receive an order confirmation from Lyst, and shipping information from the retailer.

Need to Make Changes or Return an Item?

🔄 Contact the retailer directly for amendments, cancellations, or returns. If you need assistance, our customer care team is here to help at customercare@ly.st.

Why Choose Lyst?

🌟 Explore Top Fashion Brands

From high-end designers to trendy streetwear, discover pieces from brands like Gucci, Balenciaga, Nike, and many more.

💸 Uncover Exclusive Deals

Stay updated on the latest discounts and price drops on your favorite items. We keep an eye out for the best bargains for you.

🔍 Access Crucial Shopping Insights

Get fresh recommendations, trend updates, and insights on the hottest items and fashion trends with The Lyst 50 and The Lyst Index.

🔒 Shop with Confidence

All items on Lyst are genuine and new. We ensure a smooth shopping experience with evaluated shipping policies.

FAQ

Damaged Item

What should I do if my item arrives damaged? The retailer that stocks your item will handle returns and exchanges, and this information should be included in your package. In the unfortunate event that your item arrives damaged, please contact the retailer to request an exchange or a return.

If the retailer hasn't responded within a reasonable time frame, please reach out to Lyst's customer care team via customercare@ly.st for further assistance. 

Are items damaged due to general wear and tear eligible for return or exchange? No, items damaged as a result of general wear and tear are not considered damaged. If you are unsure, contact the retailer’s Customer Care team for further assistance.

How do I amend my order?

Who processes and delivers my order? The retailer that stocks your item will process your order and manage the delivery. They are responsible for the fulfilment and logistics of your purchase.

Can I amend my order after it has been submitted or shipped? Amendments are not always possible once the order has been submitted or shipped. However, if you need to make changes, it's recommended to contact the retailer directly as soon as possible.

How can I amend my order?

    Contact the retailer you purchased from (you can find the name of the retailer on the product page). 

    Include essential details such as your order reference number, full name, email address used for the order, and billing address when contacting the retailer.

What if I don't receive a response from the retailer? If you don't receive a response within a reasonable timeframe, consider reaching out again. If needed, you can also contact Lyst Customer Care via customercare@ly.st for assistance. 

If you need to cancel your order, please follow the same steps.

How do I cancel my order?

Who handles cancellations and refunds for my order? Lyst does not stock any items, so the retailer you've purchased from is responsible for cancelations and refunds. They will manage these processes based on their policies.

How can I cancel my order? Contact the retailer as soon as possible and include essential details such as your order reference number, full name, email address used for the order, and billing address when reaching out

You can contact the retailer by visiting their Customer Care section on their site.

What if I don't receive a response from the retailer? If you don't receive a response within a reasonable timeframe, consider reaching out again. If needed, you can also contact Lyst Customer Care at customercare@ly.st for assistance. 

If you need to amend your order, please follow the same steps. 

Lost Order

What should I do if my order is lost? Unfortunately, as a marketplace, Lyst does not have direct visibility into order tracking. However, we recommend taking the following steps:

    How can I initiate an investigation for a lost order? To initiate an investigation, please reach out to the retailer that processed your order. They have the necessary tools to collaborate with the courier and conduct an inquiry into the whereabouts of your parcel.

    Can I contact Lyst for assistance with a lost order? While Lyst is unable to directly track or investigate orders, Lyst will do everything possible to contact the retailer associated with your purchase. 

    What information should I provide when contacting the retailer? When reaching out to the retailer, be sure to provide your order details, including the order number and any relevant tracking information. This will help expedite the investigation process.

    Is there any other action I can take? If you're facing difficulties resolving the issue with the retailer, we recommend contacting your bank provider. They can initiate an investigation on their end and provide additional assistance in case of any financial concerns related to the lost order.

    How long does the investigation process take? The duration of the investigation process can vary depending on the retailer and courier involved. It is advisable to stay in regular contact with the retailer for updates on the progress of the investigation.

    Can I get a refund for a lost order? Refund policies vary among retailers. We recommend checking the retailer's policies and discussing the possibility of a refund or replacement directly with them during the investigation process.

If you have any additional questions or concerns, feel free to contact the retailer's customer support team for further assistance. 

If you need further assistance from Lyst please reach out via customercare@ly.st 

Connect with Us

📧 Customer Care Email: 

customercare@ly.st

📍 Registered Office:

Lyst Limited Floor 7, The Minster Building 21 Mincing Lane London EC3R 7AG

Join our community of 200 million shoppers and explore the best in fashion with Lyst today!