Malabar Gold & Diamonds - Jewelry shopping app

Malabar Gold & Diamonds, a highly trusted jewelry brand, is the flagship company of India's rapidly growing business conglomerate, Malabar Group of Companies. Known for innovation in the retail gold industry, 'Malabar Gold & Diamonds' operates more than 250 showrooms in India, Singapore, Malaysia, GCC, and the US, with plans to expand further into Europe.

Providing unique and top-quality products and services in precious jewelry retail, Malabar Gold & Diamonds caters to a global clientele through a diverse team of 14 nationalities proficient in over 50 languages. Additionally, the brand successfully manages various retail formats, including high streets, renowned malls, department stores, and travel retail outlets.

About Us

Malabar Group, with its headquarters in Calicut, Kerala, India and having 15 business verticals spread across 13 countries, is the fastest-growing business conglomerate in the world with an annual turnover of USD 6.2 Billion and a size of over 21,000 management team members worldwide. ESG (Environmental, Social & Governance) has been the primary commitment of the group since its inception, with the key focus areas being Health, Housing, Hunger Free World, Education, Environment and Women empowerment. Integrating the principles of responsibility and sustainability into its core business, Malabar Group periodically strengthens its ESG goals to remain a socially conscious and responsible organization and contributes 5% of its profit to such initiatives in the same country of operation.

14 Days Return Policy

If you don’t like the jewellery and solitaire purchased from us, you can send it back to us within 14days from the date of delivery. We will make sure to refund the entire amount back to your account within 10 working days. The amount of the product refund, should not exceed more than Rs. 2,00,000, in case of Jewellery and Rs. 5,00,000, in case of solitaire diamonds. For amount higher than the prescribed limit, our buyback policy is applicable. The 14 days refund policy is not applicable on Gold Coins; however, our buyback policy is applicable for the same.

Below mentioned process needs to follow while returning product:

- Refund request can be done by informing our customer care team via email or call. We will thereby collect the product from the provided shipping address and initiate the refund process immediately.

- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for the refund to be initiated within 14 Days.

- In case, if you don’t produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the shipping along with the certification cost shall be borne by the customer. The certification cost of diamond jewellery is Rs. 500 and for Solitaire diamond is Rs. 3000.

- During the quality check of the product by our quality check team, any product which shows signs of wear and tear, or have been resized, altered, damaged cannot be accepted under 14days refund policy and for that our buyback policy is applicable.

- This refund facility is not available at any of our stores and it is exclusively available for purchase made at www.malabargoldanddiamonds.com

- This policy is not applicable for products that are ordered with specific indications like customization, engraving, Rakhi and purchase using promotion code or by discount coupon

Easy Exchange

Our Goal: This exclusive feature gives complete flexibility to our customers; in case they are not satisfied with the item bought from our online store. They may choose to return this product either to any of our store in India or at our online store. If customers exchange the product within 14 days, they can avail 100% invoice value as the exchange value. For exchanges after 14 days, our guaranteed buyback policy will apply.

How to Do: You can visit any of our stores in India and get your jewellery exchanged. Find your nearby Malabar Gold and Diamonds store by visiting link store locator in footer section of our website.

What makes Malabar Gold & Diamonds stand out?

100% VALUE ON DIAMOND EXCHANGE

Assured 100% exchange value for diamond jewellery.

100% VALUE ON GOLD EXCHANGE

We give you full value, without any deductions, when you exchange gold jewellery purchased from us.

COMPLETE TRANSPARENCY

Totally transparent and detailed invoice and price tag.

TESTED & CERTIFIED DIAMONDS

Every diamond passes through 28 internal quality tests and is also certified by international labs.

GUARANTEED BUYBACK

We offer the tbest buyback value for gold & diamond jewellery.

COMPLIMENTARY INSURANCE

Complimentary insurance for one year against any loss by burglary, fire and extortion.

100% HUID COMPLIANT GOLD

We guarantee the purity of our gold jewellery with 100% HUID hallmark certification.

FAIR LABOUR PRACTICES

Fair wages, benefits and working conditions for karigars

ASSURED LIFETIME MAINTENANCE

We assure lifetime maintenance for jewellery from all our 355+ showrooms across 13 countries.

FAIR PRICE POLICY

Reasonable making charges for all jewellery which assures best value for purchase.

RESPONSIBLY SOURCED PRODUCTS

Sourced in a responsible manner to protect the environment and stakeholders; for it to be truly auspicious

FAQs:

1. Are pendants available with the chain?

Yes. We have a range of chains for you. You need to select the preferred pendant and you can also find an option to check out the chains. The price that is mentioned near pendant is only for the pendant and the cost of chain is separate. Once you have selected the pendant, you need to click on "BUY NOW" option and later browse for gold or 22Kt Yellow chain.

2. If I lose my jewellery certificate, can I get a duplicate one?

For just a price of Rs.500, we can provide you with duplicate certificate. “Copy/ duplicate” will be written across such certificate.

3. Are there any differences in price of the products that are sold on this website and in other retail stores?

Due to different regional price of gold, there may be differences in prices of the products sold.

4. What if I do not find the piece that I wanted on the site anymore? Can I still place an order?

Sometimes we do not have certain pieces in our stock. Or,  it might have been relocate it to any other page. But if you really need the desired product, we will always try our best to help you get the same. For this, you need to get in touch with the customer care team on +91 22 62300916.

Recognizing the transformative power of mobile apps in the retail sector, Malabar Gold & Diamonds has launched its mobile application on Android and iOS platforms to enhance customer experience and bring its services closer to its clientele.