Max Fashion - ماكس فاشون

Introducing Max Fashion - ماكس فاشون

Thinking about shopping? Max Fashion has got you covered! As the biggest fashion brand in the Middle East, we offer exceptional value. With over 20,000 styles to choose from across Womenswear, Kids Wear (baby, toddlers, teens), Menswear, Home, Accessories, Beauty & more, Max Fashion ensures you look stylish, stay fashionable, and make a statement. Download our app now.

For women, access the hottest pieces from top fashion brands. Find dresses of all silhouettes, skirts, tops, jumpsuits, playsuits, jackets, coats, knitwear, lingerie, loungewear, jeans, plus a curated selection of shoes and bags.

Kids can discover clothing, shoes, toys, and accessories for everyday wear and special occasions. Collections cater to babies, toddlers, boys, girls, and school uniforms.

Men can explore classic basics and trend-driven staples at Max. From trendy tees, smart shirts, denim, jeans, sweaters, pants to grooming and lifestyle products, find everything you need to turn heads and look your best for every occasion.

The Max app is your one-stop solution for all things fashion. Shop classic and modern pieces confidently and enjoy special discounts, easy returns, and shopping assistance with curated packs. Stay ahead of trends and have fun with fashion with every purchase.

Here’s why we think you’ll love our shopping experience:

• Payment options: cash, credit/debit cards, international credit cards, Shukran, Tabby in Easy Installments

• Easy return/cancellation process through the app

• Click and collect feature and fast shipping/delivery

• Earn and spend valuable Shukran points for instant savings

• Favorite products for later purchase

• Receive push notifications to stay updated on deals, new launches, and more

There's much more for you to explore, so download the Max app today and enjoy a seamless shopping experience. Happy shopping!

FAQ

When will I receive my order?

Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery will take a little longer if it is to one of these areas.

Your delivery details will be displayed on your checkout page as you shop.

What is Same Day Delivery?

Same Day Delivery is our super-fast shipping that allows you to receive a product on the same day, if you order it before 12:00 PM. Same Day Delivery is currently available to select locations in Dubai, Sharjah and Ajman.

Please note, Same Day Delivery is only available for home delivery orders.

Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

User Guide

How does Click & Collect work?

Click & Collect is a convenient service that allows you to shop and pay for your order on one of our sites, select a pickup point in the UAE and collect it at your convenience.

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

1. Find the products you want to buy by searching for them or by browsing our departments.

2. Add these products to your basket with the 'Add to Basket' button.

3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.

4. Choose a convenient pickup point by using the drop down list or select it on the map.

5. Enter your payment information and click the 'Continue' button.

6. Review and pay for your order using the 'Place Your Order' button.

How can I pay for my Click & Collect order?

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, PayPal, Tabby, vouchers or Shukrans.

Cash on Delivery orders are excluded from Click & Collect.

How will I know when my Click & Collect order is ready?

Here's how it works: 

If you've selected a Max store - we'll send you an email and/or SMS when your order is ready, confirming your chosen store and all the details needed to make your collection a smooth process. 

If you've selected any other pickup point - you'll receive an SMS with a verification code, as well as your store details. Show this code to the staff at your pickup point. 

How can I return my Click & Collect order?

    I. Return to Store

1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in the UAE.

2. Hand over your return - an authorised staff member will take your package.

3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card, PayPal or Tabby account depending on your payment method, or a Credit Note that you can spend instantly in-store or online. 

    II. Request a return online

1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 

2. Wrap and seal your products in their original packaging or call us at 800-MAXUAE (800-629823) if you no longer have it or need any kind of help. 

3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 

4. We’ll check your returns and credit your refund to your card, bank account, PayPal or Tabby account within 4-15 days. 

    III. Call for a pick-up

1. Wrap and seal your products in their original packaging or call us at 800-MAXUAE (800-629823) if you no longer have it or need any kind of help. 

2. Call us on 800-MAXUAE (800-629823)to schedule a pick-up time and location.

3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 

4. We’ll check your returns and credit your refund to your card, bank account, PayPal or Tabby account within 4-15 days.