MERCUSYS - WiFi Management & Setup

The current support covers all Halo Mesh devices and some compatible routers (such as MR70X and MR30G). With MERCUSYS, monitoring home Wi-Fi is possible from anywhere, enabling changes right from a smartphone or tablet.

Using Mercusys Mesh Technology, a set of three Halo units can cover most homes (up to 3000 square feet), working together to provide fast, reliable, and seamless Wi-Fi connectivity. This allows streaming, gaming, and browsing in any room, even in the basement or attic.

FAQ

Q1. How do I reset the extender?

• With the extender powered on, press and hold the Reset or RESET/WPS button until the Signal LED turns off, then release the button. When the Signal LED turns solid on, the reset process is complete.

Q2. What should I do if I cannot access the extender’s web management page?

• Make sure your wireless device is connected to the extended network using the extended SSID.

• If you are using a computer, make sure it is set to obtain an IP address automatically. Unplug the Ethernet cable if any.

• Use another web browser and try again.

• Refer to Q1 to reset the extender and try again.

Q3. What should I do if I forgot my login password of the web management page?

• Refer to Q1 to reset the extender to its factory default settings, then create a password to log in.

Q4. What should I do if the Signal LED doesn’t turn solid green or orange after completing setup via a web browser?

• You may have entered incorrect Wi-Fi password(s) for your router during the setup. Check the password(s) and try again.

• Make sure the extender is close to your router, preferably within 16 feet, and away from large electrical appliances.

• If you have enabled wireless MAC filtering, wireless access control, or access control list (ACL) on your router, disable them first, then follow any method on the front page to complete the configuration.

• Try setting up via the WPS button.

• Reset the extender and go through the setup again.

If you are still having problems, contact our technical support.

MERCUSYS features include:

- Easy setup

- Parental controls

- Quality of Service (QoS)

- Guest network

- Monthly reporting

- Remote network management

Setting up a Halo network involves plugging one unit into the modem and following instructions in the MERCUSYS app. The app also assists in finding optimal placements for additional Halo units within the home.

Once the Halo network is operational, users can benefit from faster, more stable Wi-Fi connections that remain consistent while moving between rooms.

Steps to change device name in MERCUSYS App

1. Open the MERCUSYS App on your mobile phone. Log in with your MERCUSYS ID. If you don't have one, please create a MERCUSYS ID first.

2. Click on the device whose name you want to change.

3. Click the Save button after renaming it.

4. Now in your MERCUSYS App you can see the new device name.

NOTE: Custom device names will only appear on your own MERCUSYS App. The default name or device model will still be displayed on other apps on the phone.

Managing the entire Halo Whole Home Mesh Wi-Fi System is possible through the MERCUSYS app, allowing actions such as:

- Sharing the guest network with visitors

- Monitoring connected devices

- Restricting access to specific websites

- Setting time restrictions and pausing Wi-Fi on children's devices

- Managing Wi-Fi access for different devices

- Prioritizing Wi-Fi access for selected devices

- Adding family members as network managers to aid in network monitoring

Note: Ensure that your system is updated with the latest firmware supporting MERCUSYS functionalities.