Mi ANDE - Taxi hailing service

National Electricity Administration - ANDE

In order to improve the quality of service provided to its customers, ANDE offers a system for invoice consultation, claims for power outages, and other relevant information, which will allow for obtaining requested information quickly and optimize the resolution times for complaints.

Upon completion of filing a claim, an SMS will be sent with the claim number details.

Additionally, it offers the service called "MY ANDE," where Contract Holders can access the following services free of charge:

- Consult and download the last 15 issued invoices.

- Access comparative charts of their consumption history and amounts for the last 12 months.

- Manage the sending of messages to their mobile phone or to those designated by the customer, choosing the desired notifications to receive (meter reading date, actual reading and consumption billed, invoice issuance, due date, notice of disconnection due to non-payment or scheduled, payment notification, etc.).

- Block queries regarding supply data.

- Enter the meter reading for the billing of their consumption.

Here are the key points about the Mi ANDE app:

1. **Instant Access**: Provides critical information and services for electricity consumers.

2. **Invoice Management**: Users can consult and download their 15 most recent invoices.

3. **Usage Monitoring**: Offers comparative graphs to analyze electricity consumption and charges over the past year.

4. **Personalized Notifications**: Users can set alerts for meter readings, invoices, due dates, and payment confirmations.

5. **Privacy Features**: Option to block external access to personal supply data for added security.

6. **Meter Reading Input**: Allows users to input their meter readings for accurate billing.

7. **Simplified Management**: Streamlines the management of electricity accounts for improved consumer control and convenience.