Mi Claro República Dominicana - Mobile carrier services

Welcome to the Mi Claro App!

Save time and avoid lines by managing all your services easily and quickly from anywhere.

Discover everything you can do:

- Check your services and usage

- Pay, check and download your bills

- Report and check Internet, Claro TV, and Voice outages

- Top-up your account

- Buy and gift Internet packages

- Activate Roaming

- Make payment agreements

- Check the status of your requests, complaints, and devices under repair

- Availability of device exchange

And much more.

If you are a Business customer, manage your services through Mi Claro Empresas.

FAQ

How to use Claro Roaming services with your GSM mobile device?

It is also extremely important that you verify your home operator has a roaming agreement with Claro before you travel. To be able to use your mobile phone in the Dominican Republic you must have a device that is compatible with the frequencies used by our networks:

- 2G (1900 MHz network).

- 3.5G (850 MHz network).

- 4G LTE (1700 MHz - 2100 MHz)

Using Claro Roaming services

If there is a Roaming Agreement in place and your home operator has properly provisioned Roaming service, your mobile will connect to the network automatically. However, you can always choose Claro’s network manually by going into your phone’s menu and following these steps:

Step 1: From the main menu go to “Settings”.

Step 2: In “Settings” select the “Network” or “Network Settings” option.

Step 3: Then select the “Network Selection Mode” option and change it from “Automatic” to “Manual”.

Step 4: After this change the phone will start scanning for available networks and when finish it will show you the list on the screen. Choose Claro and the “select network” option. The Claro Network can be displayed as 37002, DOMCL, Claro DOM GSM, Claro DOM UMTS.

Step 5: Once "CLARO" is displayed on your screen, you are connected. (The connection procedure may vary according to your mobile device and could take a few seconds).

Despite the fact that this manual network selection procedure will always be performed through the “mobile network” options of your phone, the above described options may vary depending on the brand, model and software version of your phone.

How to make a local phone calls?

Once you are connected to Claro, we recommend the following ways to make calls in Dominican Republic (same city or different cities):

    Code + Prefix + telephone number

+ 809 / 829 / 849 + telephone number

1 / 001 + 809 / 829 / 849 + telephone number

Mobile phone calls

    Code + Prefix + telephone number 

1   + 809 / 829 / 849 + telephone number

Using Experience

A free app for Android, by Claro República Dominicana.

Mi Claro is a telecommunications company that offers services to its customers. These include the purchase of voice and data plans and the offer of various services such as the sending of SMS messages and the purchase of bundles of minutes. It is a digital service that provides customers with the option of choosing from a variety of plans that are offered in various packages, such as a plan with mobile internet or a plan with the internet. In addition, it is possible to make a pastime in Mi Claro, which is a service that allows you to make a call or send an SMS message to your family or friends without having to pay for it. This is done by means of a code that is added to your account, which is then used to make the call or send the message.