MikroTik Pro - Network Monitoring & Management

RouterOS offers a comprehensive set of functionalities for your network, including routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server, and more.

The MikroTik smartphone app can be utilized to configure your router in the absence of a computer.

About us

MikroTik is a Latvian company which was founded in 1996 to develop routers and wireless ISP systems. MikroTik now provides hardware and software for Internet connectivity in most of the countries around the world. Our experience in using industry standard PC hardware and complete routing systems allowed us in 1997 to create the RouterOS software system that provides extensive stability, controls, and flexibility for all kinds of data interfaces and routing. In 2002 we decided to make our own hardware, and the RouterBOARD brand was born. Our company is located in Riga, the capital city of Latvia and has more than 280 employees.

MikroTik product support service

Most of your questions are answered and explained in RouterOS documentation.

If you have bought a RouterOS license or a hardware product, limited support service might be provided through our support system or through e-mail support@mikrotik.com. Contact your distributor for help and support, if the device is not directly purchased from MikroTik.

You can hire a certified consultant for full configuration support, network design and other diagnostics.

Check our community forum.

Support request instructions

Before contacting us:

If you have purchased your device from a distributor, please contact them first.

Check documentation and configuration examples. Maybe answer is already there.

Make sure that your issue is present with the latest version of MikroTik RouterOS. The latest version is available at the download section.

Give us a brief problem description that includes information about your network setup.

Provide us with support output file (suppout.rif), that is created when problem appears, instruction how to make it.

Technical support does not include training on TCP/IP.

E-mail reply might take up to 3 business days.

If you are in need of immediate assistance, now you can hire a certified consultation specialist. See the list of specialists near you!

Responsible disclosure of discovered vulnerabilities

It is important for us at MikroTik that our customers can feel safe and secure when using our products. We therefore constantly strive to achieve the highest possible security and quality. Despite this, an issue could be discovered, that affects our device security. If you have found such a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.

We are thankful to you for taking the time to report to us weaknesses you discover, as long as you do so with adherence to the following responsible disclosure guidelines.

What you can report:

Vulnerabilities in RouterOS, that allow unauthorised users to gain access to the software administation tools

Vulnerabilities in our webpages that enable disclosure of non-public client information; enable a user to modify data that is not their own or could lead to compromise or leakage of data and directly affect the confidentiality or integrity of user data or which affects user privacy

What you should not report:

Any vulnerabilities without a properly described evidence report of proof of possible exploitation

Vulnerabilities only affecting users of outdated or unpatched browsers and platforms (older than two major releases) or for users who have intentionally reduced security settings on their platform

Issues that arise from misconfiguration or misuse of equipment or software

Situations where equipment resources are used by user run tasks (eg. my CPU is being used when I run this command or my device is overloaded by network traffic)

If you have found a vulnerability, we kindly ask you to:

Not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying (third party) data

Not reveal the problem to others until it has been resolved and MikroTik agrees on its disclosure

Never publicise any personal data that you have retrieved and delete all such information retrieved through the vulnerability

Not use attacks on physical security, social engineering, distributed denial of service (DoS and DDoS), spam or applications of third parties

Provide sufficient information to reproduce the problem so we will be able to resolve it as quickly as possible.

We promise you that:

Your notification will be reviewed and if the problem will be discovered, you will be notified within 48 hours with acknowledgement of the issue

The issue will be fixed according to our internal processes

You will be notified that the issue is resolved, within 48 hours of the resolution

If you have followed the instructions above, we will not take any legal action against you in regard to the notification

We will not pass on your personal details described in notification to third parties without your permission (unless so required under the law and request by authorities)

By default, the username on new routers is 'admin'. Typically, there is either no default password (leave empty) or it is detailed in the accompanying documentation.

Prerequisites include a MikroTik router running RouterOS v6 or a newer version.

For further discussions, visit our official forum.