MonEspaceUp - Manage Up cards & payments

Easily track balances, make payments, and locate merchants with this convenient card management companion.

1.113 Version
1.1 Score
517K+ Downloads
Free License
3+ Content Rating

The MonEspaceUp application is your daily companion for managing your UpDéjeuner and UpCadhoc cards (issued before September 2024).

◉ Check your card balance and transaction history in real-time.

◉ Add/activate your card in no time.

◉ Instantly block your card through the app.

◉ Temporarily suspend your card (and just as easily reactivate it).

◉ Retrieve your PIN code.

◉ Find restaurants and merchants that accept your card.

◉ Pay for your meals directly with your mobile phone.

◉ Link your bank card to enable payments without limits.

◉ Engage in Up+ program missions and earn bonuses.

For 60 years, UpCoop has been creating payment solutions and services with social and local relevance that empower businesses, employee representative bodies, local communities, and public authorities to enhance purchasing power and improve the quality of life for employees and residents within their areas.

We appreciate your feedback and suggestions!

FAQs

Is my account data secure?

Yes, your account data is secure and confidential in accordance with the GDPR (GDPR) regulations, which came into effect on May 25, 2018.

At UP, we only collect data strictly necessary for the services provided:

Administrator data for customer identification purposes.

Data generated by your activity to improve the service we provide.

We never sell your data to third parties or companies.

Why do I need to provide my phone number in my UpOne account?

Providing your phone number is essential for several reasons related to the security and management of your account. Here are the main reasons:

1. Secure online payments

When you make payments with your UpOne card, a confirmation message is sent to your phone. This procedure ensures that it is you who is carrying out the transaction, adding an additional layer of security to your online payments.

2. Multi-Factor Authentication (MFA)

To enhance the security of your account, UpOne uses multi-factor authentication. This means that for sensitive actions like logging in to your account or changing your settings, a verification code is sent to your phone. This measure significantly reduces the risk of fraud and unauthorized access.

What happens if I don't provide my phone number?

Not providing your phone number limits online purchases. You won't be able to benefit from SMS confirmation for your payments, nor will you be able to use multi-factor authentication, which exposes your account to increased risks of fraud and hacking.

Can I change my phone number after registering it?

Yes, you can contact support via chat from your UpOne account or by email at support@up-one.up.coop. A verification process will be performed to confirm your new information and maintain the security of your account.

What should I do if I don't receive confirmation messages?

If you don't receive confirmation messages, check that your phone number is correctly registered in your account. If the problem persists, contact UpOne customer service for assistance.

How do I change my mailing address?

If you have already ordered your physical card, you do not need to change your address in your UpOne account.

Your mailing address is only required when ordering a physical UpOne card to determine its delivery address.

Please note that once the card has been ordered, you can no longer change the mailing address.