MVG Fahrinfo München - Tram map Munich

Transition to MVGO

Current MVG Fahrinfo München App Replacement

☆ The MVG Fahrinfo München application will be replaced by the MVGO app on August 2, 2024.

☆ Users can only procure tickets through MVG Fahrinfo München until June 30.

☆ It is advisable to download MVGO promptly and transfer any active tickets.

Welcome to MVG Fahrinfo München (MVGO)

A Comprehensive Mobility Solution

☆ MVGO integrates public transport services with ride-sharing options.

☆ Features include:

✧ Mobile ticketing

✧ Route planning with direct origin and destination input

✧ Real-time service updates

✧ Availability of bicycles, e-scooters, car-sharing services, charging stations

✧ Other utilities

Key Changes

MVGO Replaces MVG Fahrinfo

☆ MVGO replaces MVG Fahrinfo München as of August 2, 2024.

☆ Users can transfer active tickets (e.g., Deutschlandticket, Streifenkarte) from MVG Fahrinfo to MVGO.

Reason for Replacement

☆ MVG Fahrinfo's technical basis was outdated, prompting the creation of MVGO in 2022.

☆ MVGO now serves as a comprehensive mobility app for Munich and surrounding areas, offering all major public transport and sharing services.

New Features and Improvements

Enhanced Public Transport Functions

★ New Additions:

☆ Bavaria-wide connection information with departure countdown (since July)

☆ Overview of all network disruptions (included in app version 7.3.0)

★ Public Transport Functions:

✧ HandyTickets

✧ Deutschlandtickets saved in Apple Wallet or Google Wallet

✧ Connection search with ticket suggestions

✧ Network plans

✧ Fault messages

✧ Live departure times

✧ Storing favorites

✧ Filter function of transport means

✧ Sharing trip plans with contacts

✧ Saving trip plans in the calendar

✧ Status of escalators and elevators in 100 subway stations

Ticket Transfer Process

How to Transfer HandyTickets

☆ Download the MVGO App:

✧ Log in with your existing M-Login and authorize data release.

☆ Transfer Tickets:

✧ Go to the "Tickets" tab under "My tickets."

✧ Tap on tickets marked with subscriptions/tickets to transfer.

✧ Select "Transfer now" to complete the process.

☆ Additional Help:

✧ Step-by-step instructions available via video and PDF.

Frequently Asked Questions (FAQ)

Tickets and Subscriptions

★ Active Tickets:

☆ Use until their validity period ends; remaining credit or subscriptions can be transferred to MVGO.

★ Transfer to Other Apps:

☆ Not possible; transfers only work within MVGO.

★ Forgotten M-Login Details:

☆ Reset password or contact M-Login support.

MVGO Ticketing

★ HandyTicket Purchase:

☆ Available via the journey planner or "Tickets" tab.

★ Subscription Location:

☆ Found under the "Tickets" tab in MVGO.

Connection Search and Departure Times

★ Searching for Connections:

☆ Input start and destination; filter by means of transport.

★ Departure Times for Stops:

☆ Found in the "Information" tab under "Departures & more."

★ Fault Messages:

☆ Overview in the "Messages" section; filter by lines.

Accessibility and Additional Features

★ Escalators and Elevators:

☆ Overview available under "Station map" in the "Information" tab.

★ Calendar Integration and Sharing:

☆ Possible via connection search.

★ Capacity Utilization and Departure Tracks:

☆ Displayed under "Information" tab.

Technical Issues

Login Problems

★ iOS:

☆ Adjust Safari or Firefox cookie settings.

★ Android:

☆ Activate cookies, change browser settings, or check for interfering apps.

Ticket Transfer Issues

★ Troubleshooting Steps:

☆ Ensure MVG Fahrinfo is logged out.

☆ Update MVGO and operating system.

☆ Log in with the correct M-Login account.

MVGO Sharing Features

Completed Journeys and Discounts

★ Completed Journeys:

☆ Found under "Costs and past journeys" in the "Profile."

★ MVG Rad Discounts:

☆ Enter subscription number for discounted rates.

★ Voucher Redemption:

☆ Enter code under "MVG Rad discounts."

Contact Information

★ General Questions:

☆ anfragen@mvg.de

★ Deutschlandticket & IsarCards:

☆ abocenter@mvg.de

★ App Operation & Technical Problems:

☆ support.mvgo@mvg.de

★ Address

☆ SWM Services GmbH, Emmy-Noether-Str. 2, 80992 Munich, Germany

System Requirements

Device Compatibility

★ Smartphones/Tablets:

☆ Ensure the latest OS version is installed.

★ Computer:

☆ Optimized for major browsers; JavaScript must be enabled.

★ PDF Files:

☆ Adobe Reader required.

Additional Notes

★ Browser Settings:

☆ Avoid zooming on websites; use default browser settings for compatibility.