My bpost - Ship & track packages

My bpost app: all your parcels and registered mail at your fingertips

KEY FEATURES

- Never lose track of a parcel

With Track & Trace, you can check the status of your parcels, even those delivered by other companies like PostNL, DPD, and DHL. Customize which parcels you want to receive updates for and add email addresses from your online shopping apps to have your bpost parcels automatically synced with the app.

- Choose where we deliver

If you won't be home during the expected delivery time, use the delivery preferences feature to specify where you'd like your bpost parcel delivered. Opt for a Pick-up point or Parcel Locker for easy and eco-friendly delivery, or choose to have it left with a neighbor or in a safe spot near your home.

- Set your delivery preference for registered mail now

In the My bpost app, designate who can receive your registered mail when you're away or opt to have it placed directly in your letterbox.

- Sending a parcel?

Effortlessly create a shipping label to send your parcel within Belgium or internationally. Locate a Drop-off point nearby, or if you're heading to a Parcel Locker, conveniently reserve a locker up to 2 hours in advance. Your parcel will be delivered in Belgium the following working day.

- Need to send registered mail?

Generate a shipping label for your registered mail item directly in the app. Print the label or visit a Post Office or Post Point to have it printed. Attach the label to your envelope and send it off!

- Open Parcel Lockers from your smartphone

Easily access Parcel Lockers without screens that are situated near supermarkets, stations, and office buildings through the app.

- Status notifications.

Select your preferred timing to receive notifications for parcels and registered mail.

- Pay import costs securely

Expecting a parcel from outside the EU? Safely pay import costs via the app to ensure the request is genuine bpost communication and safeguard against phishing attempts.

- Find Pick-up points & Drop-off points

Discover over 3,100 Post Offices, Post Points, Parcel Points, and Parcel Lockers in convenient proximity.

FAQ

How and when will I be informed that my parcel is being delivered?

You will receive several emails throughout the delivery process of your parcel:

You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address.

On the day of delivery, you will receive an email stating the time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered.

If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email.

If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email.

Every email includes a link to track your parcel via our Track & Trace page.

How do I know who is the sender of my parcel? 

Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.

I can't track my shipment with the barcode, why is that?

This is the case when your barcode starts with the letter “U”. Barcodes starting with “U” are only created to allow shipments through customs. For this shipment, the decision was made to deliver without Track & Trace. This can be the choice of the sender or the recipient when purchasing from the online shop. Shipments with this barcode are processed like letters and will arrive within a maximum of 5 workdays after customs clearance.

I am not expecting a parcel. Why did I receive an email?

It's possible that a parcel was incorrectly announced by the sender. Ignore the email if you are not expecting a parcel from this sender.