My Consumer Cellular - Cellphone management app

Here is another way Consumer Cellular simplifies wireless service for you. With the MY CC app, easily manage your Consumer Cellular account from your smartphone. Keep track of your usage, make payments, upgrade your plan, or adjust your monthly plans as needed. You can also toggle specific service functions on and off. Additionally, access our award-winning customer support with just a tap!

Utilize the free Consumer Cellular app on your Android device to take charge of your wireless requirements right at your fingertips.

Troubleshootings

I can't place or receive calls.

If you are having trouble placing or receiving calls:

- Make sure your phone’s power is on and the battery is charged.

- Make sure your phone is displaying a network name and that you are receiving a signal.

- Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again. Make sure you dial the area code + number.

- If you are still unable to place a call, note the message on your phone’s display and use a landline to call our Customer Support team at (888) 345-5509 or use our online chat to reach an agent for assistance.

It says "No Service" on my phone display.

When the phone is first turned on, it displays “No Service” for about 30 seconds while it connects to the cellular network. This is normal. The message should disappear after 30 seconds.

If the “No Service” message stays on, you may be in a location where the cellular signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor. Try your call again from another area.

If “No Service” stays on in an area where you think you should be getting reception, turn the phone off and back on. If you still get “No Service,” use a landline to call our Customer Support team at (888) 345-5509 or use our online chat to reach an agent for assistance.

I hear a beeping sound.

A beeping sound usually indicates one of the following:

- Your battery may be low. Check the battery-charge indicator.

- If you have Call Waiting, someone may be trying to reach you. Press the green key (above the 1) to answer the second call. See Call Waiting for more details.

- One of the phone keys may have been pressed accidentally.

- You may have a voice or text message in your mailbox.

- Your alarm clock feature could be activated.

Billing FAQs

When is my invoice balance due?

Your due date depends on your billing cycle. You can always log in to My Account to find the due date for your current invoice.

- The due date is generally 19 days from when the invoice is mailed.

- AutoPay accounts are charged on the due date of their invoice.

If you need to change your billing cycle due date, contact our Customer Support at (888) 345-5509 or click here to reach us using online chat.

How do I make a payment?

There are several ways to make your payment:

By credit, debit card, or Check:

- To pay over the phone, call (888) 533-2766

- To pay online log in to My Account and click Pay Now

- Chat: click here to reach us using online chat

By check:

- Mail your check to:

    Consumer Cellular

    P.O. Box 7175

    Pasadena, CA 91109-7175

Be sure to include your account number to ensure that your payment is applied correctly. 

Am I billed for incoming calls?

Cellphone plans are measured in minutes, and both incoming and outgoing calls use minutes.

You are billed only if you answer the call.