My HKBN - Account Management & Offers

An online customer service assistant packed with features, aimed at assisting users in effortlessly managing their HKBN account and staying connected with friends. Through this application, both users and their friends can also access our newest promotions and complimentary services!

Popular FAQs

If I am a "Self-Service Customer Service" customer, how can I check my account or service plan information?

You can manage your HKBN account matters through the online customer service platform "My Account" and mobile application (My HKBN App); you can check the details of existing plans, outstanding balances, monthly statements, update account information or pay account fees, etc.

How can I pay my Hong Kong Broadband bill?

You can pay your bills via the following methods:

1. HKBN "My Account" / My HKBN App, instant payment by credit card (except IDD 1666 customers)

2. Automatic credit card transfer

3. Automatic bank transfer

4. Online banking

5. ATM

6. Bank "Cheque Deposit Machine"

7. PPS

8. Crossed cheque by mail

9. 7-Eleven convenience store / Circle K convenience store / VanGO convenience store / China Resources Vanguard supermarket

Please click here for details of the above payment methods.

If I do not renew my service contract before the end of the current contract, will my service be automatically cancelled?

Under normal circumstances, if you do not renew your contract before the end of the contract, the service will not be automatically cancelled and you can continue to use the service. We will charge you the service fee according to the post-contract period fee stipulated in the contract until you change or cancel your service plan.

Click here to log in to "My Account" to view the contract expiry date.

Refer friends to enjoy rewards in 4 simple steps

Step 1

As an HKBN residential customer, login to My HKBN and select "My Circle".

Step 2

Click the referral link to invite friends to register.

Step 3

Share the referral link and invite friends to sign up & download My HKBN App.

Step 4

Friends can fill in & submit the form to complete the registration!