My Shaw - Account management & support

Kindly scroll down for an overview of the capabilities and new features.

Maximize your experience with your products and services through the My Shaw application. Whether you’re at home or on the move, this app lets you handle every part of your account directly from your smartphone. From bill payments to customer support interactions, everything is manageable within My Shaw.

Restrictions

• Accessing the My Shaw app requires an active Shaw ID

• Only available for residential accounts

• Currently does not accommodate My Shaw Direct accounts or My Shaw Business accounts

Features

Easy Login

• Quickly access your account using your Shaw ID or by utilizing Touch ID with your thumbprint

Billing Made Simple

• Oversee billing and payment for all services in one location, including automatic payments and electronic bills

• Complete bill payments within the app and store payment details for convenience later

• An efficient method to manage your billing; enrolling in eBill is straightforward, and you can view your bill directly in the app

• Need a little extra time for your payment? Now you can submit a request for a payment extension right in the app

Live-agent support chat

• The quickest way to get the help you need and communicate with a live representative within the app

Monitor your data usage

• Keep track of your data consumption and limits easily with a clear visual representation of your data usage

TV Subscription Management

• Instantly view your channel lineup for your TV subscription and theme packs • Manage the devices permitted to use the Rogers Xfinity App for mobile access to your TV subscription

Access Voicemail for personal home phone

• Effortlessly check voicemail messages left on your personal home line through the app. You can listen, archive, and organize your voicemail messages on the go.

Support Library

• Looking to program your remote? Seeking tips to enhance your WiFi network? Explore a carefully selected collection of popular product guides and troubleshooting resources from our support community

Manage your Rogers WiFi Hotspots

• Extend your reach by managing your access to over 100,000 Rogers WiFi Hotspots

Notifications

• Easily receive chat notifications while juggling multiple apps and modify your billing settings.

Functions

With your Network access permissions, the My Shaw app will:

• Display connection details and identify available Wi-Fi networks to establish a link;

• Determine the network status, read device conditions, detect active applications, review app history, and recognize identity to set network preferences.

With your Photo/Media/Files and Storage permissions, the My Shaw app will:

• Allow viewing a PDF version of your bill

• Verify access to secure storage for facilitating user data retrieval and content use across registered devices to ensure technical support in case of denied network access while boosting application efficiency.

Through the Prevent Device from Sleeping permission, the My Shaw app will:

• Enable push notifications used during Support Chats

Using your device’s fingerprint scanner, the My Shaw app will:

• Associate your fingerprint profile with your Shaw account via the app for authentication.

By utilizing the payment extension request feature, the My Shaw app will:

• Provide you with a confirmation via email

What's new

We've updated your experience using the app with minor improvements and bug fixes.