My stc BH - Mobile services provider

Download the My stc BH App to easily manage your stc account. Monitor your usage, pay your bills, or top-up your prepaid lines. The stc App provides you with the latest offers and promotions and enables you to locate the nearest stc store to you, among other features.

Access a variety of services and features:

1.Account Summary：Get the latest updates about your stc account, usage, and payments.

2.Quick Pay：Pay all your bills and recharge all your Prepaid lines in one transaction.

3.My Services：View your current Add-ons and activate or deactivate them.

4.My Payments：Pay all your bills, view your transaction history, and recharge your Prepaid lines.

5.Contact Us：Ask questions, submit queries, or request support.

6.stc Rewards：Enroll in our points program and receive amazing gifts.

7.Store Locator：View all stc stores and their working hours.

Activate an Add-on

Whether its Data or minutes, You can activate your favorite Add on in a few seconds ! Here is how to do it: 1. Tap on "Add Ons" under the main menu, and then tap on "Available Add Ons" 2. choose the Add on of your choice and simple slide to activate. or you can also visit stc.com.bh/content/self-care-portal-(stc.com.bh) or dial *124# for list of available add ons.

Trouble-shooting Tips

Low Internet Speed: 

1. Optimize Router Placement: . Try different locations: Move your router to different spots around your home. Ideally, place it in a central location where it has a clear line of sight to as many devices as possible. . Move closer to windows: Routers perform better with fewer obstructions. If you rely on a cellular signal, placing the router near a window can help boost signal strength. 

2. Check Signal Strength: . Look for interference: Ensure the router is away from other electronic devices such as microwaves, cordless phones, or baby monitors, as these can interfere with the signal. . Adjust antenna positioning: If your router has external antennas, adjust them to improve coverage. Vertical positioning usually provides better coverage across floors, while horizontal positioning helps on the same level. 

3. Test for Fair usage policy or Plan Issues: . Use the stc Self Care App: Open the app to check if you've consumed your data limit for the billing cycle. If you've reached your cap, your speeds may be throttled. . Add a data top-up: If your plan is data-limited, consider adding a top-up to regain full-speed access. 

4. Perform a Speed Test: . Use online speed test tools (example Oookla speed test): Measure your current internet speed to compare it with the plan you’re subscribed to. If speeds are lower than expected despite a clear signal, it may indicate a network issue or throttling by the service provider. 

5. Restart the Router: . Power cycle your router: Unplug it from the power source, wait 60 seconds, and plug it back in. This clears any temporary glitches or memory issues within the device. 

6. If Problems Persist: . Contact stc Support: If you've tried these steps and still face issues, call stc support at 124 for further assistance. 

No Internet Connection: 

1. Power Check: . Ensure the power cable is connected: Check that the router’s power adapter is securely plugged in and that the device is powered on. . Inspect the power outlet: Ensure the power outlet is functional by testing it with another device. 

2. SIM Card Troubleshooting (for LTE/4G Routers): . Remove the SIM card: Eject the SIM card from the router and test it in another device, such as a phone, to see if it connects to the network. . If SIM doesn’t work: Contact stc support as there may be an issue with the SIM card itself. 

3. Payment Status: . Check account status on the stc App: Make sure your plan hasn't been suspended due to non-payment. If so, clear any outstanding dues and reactivate your plan. . Reboot your router after payment: Once payment is made, restart the router to refresh the connection. 

4. Optimize Router Placement: . Try different locations: Move your router to different spots around your home. Ideally, place it in a central location where it has a clear line of sight to as many devices as possible. . Move closer to windows: Routers perform better with fewer obstructions. If you rely on a cellular signal, placing the router near a window can help boost signal strength. 

5. Still No Connection? Call stc Support: If you've gone through these steps and still have no connection, contact stc at 124. They can further diagnose the issue remotely, or schedule a technician visit if necessary.

Network/connection Issue

If you are facing issues with your network/connection, this could be due to one of the below cases. Kindly follow the steps according to the issue you are facing:

Connection Issue

1.Check the signal bar on your handset, If signal is low - Check other locations

2.If you have recently changed your handset, try placing your SIM card in a different handset, if the issue continues, kindly visit your nearest stc store to replace your SIM card.

Cannot make or receive calls

1.Check your outstanding balance, your outgoing calls may be barred due to an overdue payment or insufficient line balance , kindly pay your outstanding amount or recharge your line.

2.Check the signal bar on your handset, If signal is low - Check other locations

3.If you have recently changed your handset, try placing your SIM card in a different handset, if the issue continues, kindly visit your nearest stc store to replace your SIM card.

Cannot get 4G/5G connection

1. Ensure that the handset you are using is a 5G enabled handset

2.Connection may vary according to the location you are in