My Team AM - Mobile service management & support

The My Team mobile service application offers round-the-clock assistance right at your fingertips!

CONTROL – Manage your communication services and monitor your data usage effortlessly, and receive complimentary detailed information regarding your mobile account. Take charge of your mobile network!

CHECK – Instantly verify your phone balance and package usage with a simple click.

ACTIVATE – Activate tariff plans, internet services, and roaming options easily without needing to visit sales offices.

TOP-UP – Recharge your phone through the app anytime. It’s quick and hassle-free.

This app is specifically tailored for Telecom Armenia subscribers and features internet ZERO-RATING within Armenia. It is completely FREE!

Download the My Team app for straightforward online access to your communication services wherever you might be!

How I can pay for activation?

After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.

Why am I not charged after toping-up my mobile?

To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.

How can I check the expiration date?

You can check the expiration date by dialing *113# USSD code for COMBO 2 and 067406 for COMBO 3 and 4. Note that the expiration date the system shows is one day more for using mobile services.

During what period can I pay for the service before the termination of the contract?

Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package

The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?

Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.

We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?

Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.

I want to set a permanent limit, can I set it by calling?

No, the permanent limit is set according to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.

How can I know the balance recharge validity period?

Recharge is unlimited. You will be able to use the top up amount for an unlimited period as long as Your balance is positive (there is money on the balance).