My Telstra - Bill pay & support

Are you tired of juggling a million apps to manage your data, talk time, and subscription details? Enter "My Telstra," your all-in-one solution to make life a tad less chaotic (and maybe even a bit more exciting). With us, you can bid farewell to the endless scrolling and say hello to streamlined organization at its finest. From keeping tabs on your data usage to handling pesky bills with just a few taps, we've got your back. So why not join the party and let "My Telstra" be your trusty sidekick in the wild world of wireless wizardry? Let's turn those frowns into wifi-powered grins – see you on the flip side!

Contact Support:

- Receive notifications when a reply is sent in response to your message.

Account Management:

- Update personal information, monitor payments, and manage services.

Service Recharge:

- Keep track of usage, enable auto recharge, and take control of your plan.

Internet Speed Check:

- Monitor outages, restart your modem, and verify your internet speed.

Telstra Plus:

- Access exclusive deals and earn rewards by making timely payments.

Latest Shopping:

- Browse and purchase the newest devices and accessories conveniently through the app.

Effective Troubleshooting:

- Resolve 98% of issues within the app, ensuring minimal disruptions to your daily routine.

What’s new in the app

Recharge without signing in

We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.

Shopping just got simpler

View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.

Easier home phone help

You can now find help in-app for any connection issues with your home phone.

More available extras

If you're on an Upfront Mobile or Data plan, you can add Speed Optimiser or Latency Optimiser for an extra $10 per month.

Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime. Data shown may vary depending on network coverage.

Track your account activity

Notification centre is now ‘Account activity’. Keep track of your orders, cases, faults and notifications.

Choose the right store to visit

Fill in your appointment details to view the list of available stores and easily book your visit.

FAQs:

How do I administer a deceased estate?

Link Market Services provide a range of services to assist you with dealing with a deceased estate. Please contact Link on 1300 303 991 for assistance or refer to their website about Deceased estate, opens in a new window.

When are your next financial results announced?

Our full year results and half year results are generally announced in August and February respectively. Refer to our key dates and events page for exact dates.

How can I obtain a Telstra Annual Report?

You can view or download a pdf version of Telstra Annual Report. If you would like a hard copy of the report, please contact Investor Relations at investor.relations@team.telstra.com

What are the dates and location of our next AGM?

The AGM is generally held in October each year. Please check the AGM page for exact dates and location.