My Vodafone (AL) - Manage all Vodafone services

Access any online service within a single app at all times. The app caters to all customers, whether prepaid, postpaid, NEXT, or those with fixed internet or TV contracts.

With My Vodafone, you can manage your Vodafone account anytime and anywhere. Monitor your data usage, minutes, and SMS in real-time. You can handle all your Vodafone services in one place, benefit from daily gifts and Shake and My Weekend offers. Additionally, you can change or renew your plan directly from your smartphone.

Other features include:

• Purchasing monthly, weekly, or daily packages, extra bundles, and roaming packages.

• Topping up your number or someone else's.

• Viewing and paying monthly bills for NEXT, Postpaid, or broadband & TV customers.

• Exploring Vodafone More offers.

• Using Tirana Parking to pay for parking.

• Sending GB, minutes, SMS, or VCoins to your friends.

• Getting assistance from TOBi, our virtual assistant.

• Checking your cellular or Wi-Fi network speed.

FAQ's

How can I log in?

Existing customers can log in quite simply by using their phone number and password.

Steps the client should take:

1. Enter the phone number,

2. Enter the password,

3. To reveal the password click the eye,

4. Click Log in.

How can I register in My Vodafone app?

To register in My Vodafone, the client should click on "Register now".

Steps the client should take:

1. Enter the phone number,

2. Enter the new password 2 times,

3. Click "Register",

4. Enter the 5-digit security code,

5. Confirm the privacy settings.

How can I change my username?

To change the password, click on “you forgot the password ”. 

Steps the client should take:

1. Enter the phone number,

2. Enter the 5-digit security code,

3. Enter the new password 2 times,

4. Click confirm password.

Important notes:

• To use My Vodafone, create an account with just a username and password.

• When registering in the app, ensure you are connected to a network.

• The app is free to use and accessible even without an active internet connection.

• The app is available in two languages: Albanian and English.

• Contact us at nakontaktoni@vodafone.com for any issues.